Customer Care Executive Jobs in Uganda

Customer Care Executive Jobs in Uganda

Industry: Transport & Logistics Locatin: Kampala, Uganda

Salary: Ush 1.2 million

Our Client in the Logistics industry is seeking to hire an efficient customer service executive who will handle customer inquiries act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

Welcoming customers and attending to their needs in a warm and friendly manner Answering the office telephone in a courteous manner.

Responding to queries that come through the emails

Filling and following up on job cards and film requisition forms.

Making customer quotations and issuance of tax invoices and payment receipt Manage large amounts of incoming phone calls.

Generate sales leads.

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid, and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts, and file documents.

Follow communication procedures, guidelines,

and policies.

Take the extra mile to engage customers.

Key Qualifications

A Degree/Diploma in Business Management.

Must have at least 3y ears’ Customer Service experience in a busy environment. Excellent Communication skills.

Innovative and solutions oriented. Proven experienced in selling service. Strong leadership qualities.

Honest and with strong integrity. Ambitious, connector and a go-getter. Intelligent, quick learner and quick thinker.

Good Customer service skills.

Must be a good problem solver.

Good interpersonal skills.

Must have the ability to multi-task.

Good crisis management skills.

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Customer Care Executive – Logistics) to jobs@corporatestaffing.co.ke before 5th January 2023.

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