Customer Associate Jobs Kenya 2018

Customer Associate Jobs Kenya 2018

Junior Customer Success Associate Job at Duma Works

Duma Works is recruiting a Junior Customer Success Associate for our client; a digital health company in Kenya.

They are a digital health company that bridges the information and access gap that women and girls face in emerging markets.

By texting a question or keyword, users gain access to trusted information about sexual and reproductive health, family planning and contraceptives and receive localized and personalized recommendations and referrals to high-quality products and services through their unique referral engine.

They bring together the power of the cloud, the personal touch of a mobile phone, and first-class customer service in a unique solution to enable women and girls to lead healthier lives.

Junior Customer Success Associate Job Responsibilities

Ensure users have the best chat experience possible on the platform

Connect users to the current product offerings,

Understand user’s perspectives and feedback on the services they have received and communicate user feedback to Product Strategist.

The Customer Success Associate role is largely focused on execution, however, we would like all of our Associates to bring critical thinking into the picture, and focus on understanding:

why clients behave the way they do given our interaction (i.e. identifying when a client wants a contraceptive screening given a set of questions they ask),

how to take our existing system and improve upon it so that we can give our clients a better experience, and

what we can do to serve more clients.

The Junior Customer Success Associate will report directly to the Product Strategist,

and will support on the following Horizon 1 and 2 activities:

Requirements for the Junior Customer Success Associate Job

Fluency in English and Kiswahili
Advanced Typing skills

Customer Service experience is a plus
Detail oriented and accurate in responding to queries

Interested in women’s health, sexual and reproductive health, empowering women
Self-starter: interested in growing skills, giving and receiving feedback, self-aware

How to Apply

To apply online click here or send your Cover Letter and detailed CV to apply@jobs.dumaworks.com marking the subject as “3504”, Your Full name & Phone number e.g. 3504 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through.

Deadline for receiving applications: Wednesday,24 October 2018

N.B.;You will receive a confirmation email and an alert to take a basic screening test over SMS or online.

The email with the test may not arrive immediately.

Please be patient. The email/SMS test will typically be 5-8 questions to help us understand your background.

Regular SMS rates apply to the test.

If you apply and don’t meet these minimum qualifications, we will not be able to move forward with you application.

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