CTG Global Response Centre - Operator (Spanish Speaking) Jobs in South Africa

CTG Global Response Centre - Operator (Spanish Speaking) Jobs in South Africa

Overview of position:

Assist360 is the medical & travel assistance Company that provides peace of mind for those working in challenging locations. Our Global Response Centre, based in Cape Town, South Africa works closely with our local in country teams to respond to medical emergency situations for Committed To Good (CTG) & our clients.
Established in 2007, CTG now operates in 21 fragile & conflict affected countries around the world delivering humanitarian & development projects through the provision of recruitment, human resources & project management services.

Role objectives:

The primary purpose of the Global Response Centre Operator is to be the customer facing, first point of entry for members, patients & clients requiring medical, security or travel assistance. The Operator plays a critical role in responding to emergency calls & dispatching appropriate assistance to callers in distress. The Operator must demonstrate proficiency in handling various emergency situations & efficiently coordinating with emergency response teams.

You will triage & manage allocated cases to ensure the clients receive the best possible response. This is a role for someone who takes pride in delivering excellent customer service & thrives when working under pressure to solve complex problems. Specific responsibilities include but are not limited to:

Work as part of a 24 / 7 shift pattern.

Answer requests for assistance in a timely manner, initial call handling, triage, coordination with local agents & client representatives.

Escalate cases in line with company guidelines & client operating procedures.

Filter & coordinate emergency medical requirements to the Assist360 medical team, operations team, networks, client

services or partners & follow up.

Coordination with security partners.

Medical claims handling for specific clients.

Maintain the global contact directory.

Information management, record keeping, security of information & accuracy of information in the case management system.

Perform any other duties which may be assigned.

Project reporting:

This role reports to the Global Response Centre Operations Manager.

Key competencies:

Certificate in a relevant discipine with 1 year of customer service or response center experience is required.

Must be fluent in Spanish.

Strong customer service skills are required.

Critical thinking & problem solving skills are reqiured.

Strong decision making skills are required.

Strong written & verbal communication skills are required.

Knowledge & understanding of different cultures & religions.

Strong teamwork skills are required.

Strong data entry & record keeping skills are required.

Ability to remain calm & composed under stressful situations & make quick decisions.

Strong multitasking abilities & attention to detail, with the capacity to prioritize tasks effectively.

Proficiency in using computer systems.

How to Apply

For more information and job application details, see; CTG Global Response Centre - Operator (Spanish Speaking) Jobs in South Africa

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