CRM

CRM


  • Short for customer relationship management, CRM encompasses all aspects of interaction a company has with its customers, whether it be sales or service-related requests. Having a CRM system helps your company remain in contact with your customers, automate e-mail campaigns and sales, manage support, and create sales forecasts and detailed reports.

    Difference between CRM and ERP

  • A CRM system often only deals with the interaction between your company and its customers. CRM can help automate, streamline, and track those interactions with your customers. An ERP system goes beyond only handling the customer tasks and can incorporate your employee, money, manufacturing, distribution, and even your CRM system into a central location.

  • Small businesses may only need CRM, as they're more affordable and don't have enough systems that need to communicate with each other. However, larger companies and enterprises need ERP to stay competitive and operate efficiently, as they often have more systems in use.


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