CPF Financial Services Senior Officer Quality Assurance Jobs in Kenya

CPF Financial Services Senior Officer Quality Assurance Jobs in Kenya

Job Title: Senior Officer, Quality Assurance

Directorate/Division: Risk & Quality Assurance

Section/ Unit: Quality Assurance

Reports to: Principal Officer, Quality Assurance

Direct Reports:

Assistant Officer, Quality Assurance

Management Trainee

Job Purpose:

This role is responsible for facilitating the implementation and maintenance of a system of quality and reliability testing for CPF’s services and/or development processes and ensuring continuous enforcement of quality assurance standards within CPF Group.

Key Duties and Responsibilities:

Facilitate implementation of the established standard operating procedures, systems and processes in line with ISO 9001 2015 and to implement ongoing quality improvements to the QMS processes.

Support in the development of quarterly conformance checks on status of the departmental QMS and highlight the identified areas of improvement/possible non-conformities through quarterly reporting to management for quality improvement.

Participate in the development of policies, monitoring and review to represent the business strategy of CPF Group.

Carry out regular checks on service quality metrics for performance improvement at all levels of the CPF Group and prepare monthly reports for all Heads of directorates, departments and units to follow up.

Prepare and carry out Internal Quality audits for CPF Group through the preparation of audit
program, selection of internal auditors, facilitation of the audit, preparation of audit report and reporting to top management.

Continuously identify areas of optimization and make improvement recommendations for
organisational capacity by monitoring business process reengineering, internal net promoter score
and promoting business units quality competition.

Implement interdepartmental SLAs and Charters and ensure compliance..

Prepare monthly management information reports using data representation methods to show the trend of customers served, turnaround time of service delivery and recommendations and submit
this to respective managers for follow up.

Analyse and report problem areas, identify strategies to address areas of concern and seek new ideas and strategies to improve performance and quality for CPF Group.

Identify and analyse issues, bugs, defects, and other problems, particularly when problems recur in multiple products/services and make recommendations to these issues.

Collate client, customer, and user feedback to address any areas of development that may cause a

lag in service or optimisation of operations.

Continuously identify compliance requirements both internal and external, timely reporting to
management, and enforcement of mitigation actions to ensure compliance.

Support in the preparation and reporting of key compliance matters to the Board Audit, Risk and Governance Committee for management decision purposes.

Ensure strict compliance with federal, state, local, and organisational laws, regulations, guidelines, and policies to avoid any penalties for CPF Group.

Perform any other duties as may be assigned from time to time.

Knowledge, Experience, and Qualifications Required

Academic & Professional Qualifications/ Memberships to Professional Bodies:

Bachelor's’ Degree in Commerce, Finance, Business Administration, Actuarial Science or relevant field from a recognised institution
CPF Financial Services | Job Description Manual
22

Professional certification in Quality Assurance or its equivalent

Experience Required:

At least 4 years relevant experience in a similar organisation or busy function

Role Competencies

Technical Competencies:

Analytical, research orientated

Project management – delivery focused

Change orientated

Conflict Management

Business process re-engineering

Business analysis

Report writing

Solution delivery

Statistical analysis and compilation

Knowledge of Quality Assurance and Control
practices

Knowledge of regulatory and legislative
policy and procedures

Knowledge of ISO standards

Behavioural Competencies:

Customer Focus

Cultivate Innovation

Drives Results

Collaborates

Action Oriented

Technology Savvy

Problem solving

Key Stakeholders

Internal:

Various Boards e.g. CPF, LIB, LITES etc.

Heads of Directorates and Departments

External:

External Auditors

How to Apply

Applications including Curriculum vitae, Testimonials, contact email and daytime telephone contacts, current position and remuneration, names and addresses of three referees should be emailed to recruitment@cpf.or.ke.

Only short-listed candidates will be contacted.

For more information and job application details, see;
CPF Financial Services Senior Officer Quality Assurance Jobs in Kenya

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