County Government of Kakamega Government Receptionist Jobs in Kenya

County Government of Kakamega Government Receptionist Jobs in Kenya

Duties and Responsibilities

Promote the culture of quality customer care at the Office of the Governor through follow up on customers for feedback within stipulated time frame;

Handling inquiries by clarifying desired information, locating and providing information to the internal and external clients;

Keeping Front Office equipment operational by following established procedures and reporting malfunctions;

Maintaining internal and external directories;

Extracting and following up on the telephone bills to ensure prompt service delivery;

Resolving Front Office problems by clarifying customer’s complaints, determining the cause of the same and escalating to concerned department;

To keep and avail for the Office of the Governor check in and checkout registers;

Receiving client requests relayed through email and telephone and channel them to the concerned persons within the Office of the Governor;

Supervising of work at the switchboard and initiate better methods of telephone operations; and

Any other duties as may be assigned from time to time.

Requirements for Appointment

For appointment to this grade, a candidate must: -

Have a Diploma in Front Office Management/Public Relation/ Customer care/IT Systems;

Served in the grade of Assistant Reception Officer I for a minimum period of three (3) years or comparable position;

Certificate in Computer Applications;

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