Corporate Staffing Services Head Waiter Jobs in Maasai Mara, Kenya

Corporate Staffing Services Head Waiter Jobs in Maasai Mara, Kenya

Department: Food & Beverage

Industry: Tourism

Location: Maasai Mara

Gross Salary: Ksh 35,000 plus service charge

Our client, a luxury camp seeks to hire a Head Waiter who will be supervising a team of waiters, training junior staff, monitoring waiters, coordinating tasks, evaluating customer satisfaction, preventing and handling guests’ issues with the aim of providing high class guests experiences.

Key Measurable Goals

Guests satisfaction of food & beverage service delivered.

Efficient management of the F&B team.

Efficient monitoring of beverage stocks.

Ensure and provide professional, high-class guests service experiences.

Initiatives and suggestions to improve our guests ‘satisfaction and our waste reduction

Duties & Responsibilities:

Guests relations & staff schedules

Assist the manager with the front of house duties. Including welcoming clients; briefing them and hosting.

Greeting and welcoming guests in a polite, courteous and friendly manner.

Staying attentive to guests ‘needs to ensure they are satisfied with the food and service.

Manage service staff work schedules.

Staff grooming & General hygiene

Ensure all service staff maintain high standards of personal grooming & hygiene.

Ensure cleanliness and proper set up of the restaurant.

Ensure the scullery and back area is neat and tidy.

Oversee all health and safety standards.

Link between the Kitchen and Front of house operations

Ensure coordinated service for all courses between kitchen and restaurant.

Make sure the dietary requirements are written on the service board and ensure the guests’ requirements are respected.

Explain to the waiters how various menu items are prepared; describing ingredients and cooking methods.

Liaise with chef and Camp Manager on wine pairing suggestions, while monitoring the stock levels.

Process beverage orders and restaurant guest issues to ensure that all items are prepared properly and on a timely basis

Ensure all menus and bar cards are in good state.

Ensure that the service and presentation of food and beverage complies with the required standards

Monitoring inventory usage and maintenance.

Monitor inventory

and ensure that all food supplies and restaurant operating equipment are well taken care of and safeguarded.

Monitor usage levels of beverages and restaurant issues and ensure the control sheets are properly recorded

Ensure stores requisition is done as per the procedure and controls are maintained

Ensure regular and accurate stock take is done & figures submitted to the Camp Manager.

Guests /Customer reviews

Review customer survey feedbacks to develop and implement ways to improve customer service experience.

Relay comments received from guests to the camp manager

Resolve customer complaints in a professional manner and report immediately to the Camp Manager.

Monitoring staff performance

Do periodic appraisals in conjunction with the Camp Manager.

Liaise with the Camp manager in choosing employee of the month.

Any other duties as delegated by the Camp manager

Qualifications and Requirements

A degree or diploma in Hotel Management or Food & Beverage

Minimum 5 years of relevant work experience, 2 years as a head waiter /supervisor

Valid Food handlers Certificate

Hospitality operations knowledge.

Basic wine knowledge.

Formal training in food and beverage Service.

Knowledgeable in Food & Beverage product and service

Friendly, outgoing, and well composed, a charismatic character

Excellent team leader with a positive and enthusiastic attitude

Outstanding customer service skills

Excellent planning and organizational skills

Good communication skills

How to Apply

If you are up to the challenge, possess the necessary qualification and experience kindly send your CV ONLY quoting the job title on the email subject (Head Waiter) to
vacancies@corporatestaffing.co.ke by 20th Nov 2022.

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