Corporate Staffing Services Head Operations Jobs in Kenya

Corporate Staffing Services Head Operations Jobs in Kenya

Our client in the retail industry is seeking to hire a Head of Operations who will handle Customer relationship management between the Company and key partners Safaricom PLC and coordination of Head office operations.

Responsibilities:

Manage partner relationships; with Safaricom/Carl care and follow up on agreed deliverables in our engagements.

Formulate and implement business strategies for constantly improving sub agents performance

Coordinate smooth operations of the department personnel

Trouble shooting and resolving risks and failures within the department in a timely manner.

Conduct quality control of the different functions of the operations department

Provide periodic (weekly/monthly/quarterly) reports to be used for decision making by the management team in regards to operational matters. Liaise with HR in recruitment of departmental personnel

Train and review performance of departmental personnel Safaricom business debt management

Conduct weekly visits to GEA branches and sub agents assess performance of operations; take action to resolve challenges and provide weekly reports. Holding briefs with management on Safaricom business trends

Continuous improvement of mpesa sub agents performance Meeting partnership objectives of our key partnerships Good customer

relationship with Mpesa sub agents

Efficiently run operations department with few to no errors.

Working Circumstances and equipment

Office environment with use of computers and phones

Field visits transport allowance provided

Direct Reports: Drivers, Procurement team, Smartphone Repair Technicians.

Qualifications:

Bachelor’s degree in business, computer science, or a related field.

Minimum of 5 years’ experience managing operations or in a similar role.

Experience in the retail Industry is an added advantage.

Knowledge of business functions.

Solid knowledge of data analytics.

Strong mathematical literacy.

Excellent organizational and leadership qualities.

A strategic thinker.

How to Apply

For more information and job application details, see; Corporate Staffing Services Head Operations Jobs in Kenya

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