Corporate Staffing Services Admissions Associate Jobs in Kenya

Corporate Staffing Services Admissions Associate Jobs in Kenya

The objective of this position is to provide world-class customer service, delivering quality at all times and ensuring total Customer Delight. To always deliver service in the true spirit of our values – Responsive, efficiency, accessibility, Reliability, integrity, and caring.

Duties and Responsibilities

Reporting to the Lead Admission Officer, the position holder will be responsible for the following, amongst others:

Answer incoming phone calls on designated lines

Respond to customers’ emails

Manage and resolve customer complaints on call

Document all calls information according to standard operating procedures

Identify and escalate issues to supervisors when the need arises

Compiling reports on overall customer satisfaction.

Keeping records of customer interactions

Keep an up to date report of all enquiries and follow up status

Filling of application forms

Processing of admitted forms

Preparation of admission letters and dispatch to applicants

Follow up for admissions and reporting

Providing correct information to clients and other stakeholders.

Managing incoming calls and outgoing calls

Participating in ensuring student retention.

Contributing to team effort by accomplishing related

results as needed

Qualification & Experience

Bachelor’s Degree in Communication, Public Relations, Business or Marketing.

At least 1-year relevant experience in Customer Service

A motivated self-starter

Extra Miler and a Problem solver

Advanced skills in MS Office (Excel, PowerPoint) and the internet.

Problem-solving skills.

Excellent communication skills including fluency in written and spoken English.

Ability to adhere to deadlines

Passion for quality, keen and self-driven

Good analytical and reporting skills.

Good understanding of University procedures and standards

Understanding of University QMS procedures and standards.

How to Apply

For more information and job application details, see; Corporate Staffing Services Admissions Associate Jobs in Kenya

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