Corporate Staffing Service Technician Jobs in Kenya
Corporate Staffing Service Technician Jobs in Kenya
ResponsibilitiesOverall supervision of the Imaging Technical team with in designated service zone.
Check and verify spares requirements put in by technicians in the Imaging Technical team
Ensure the requested spares are correct from diagnosis perspective
Ensure accuracy of spares requisitions to principles
Ensure the optimal yield of consumable items attained inline to their rated life
Preventive and corrective maintenance activities are planned and performed as per schedule
Track & check all Imaging technicians’ daily calls journals and sign off
In charge of all major accounts machines in the company and PR visits to major accounts
Monthly reports submission on major accounts to the Service Delivery Manager & Business Unit Head – Imaging
Field assistance to the Imaging Technical team
Handle & close all technical escalations coming from customers due to unresolved issues
Identify training needs for the Imaging Technical team
Arrange for formal/informal training sessions for the teams in-house or at customer locations
Coordinate with the Head of Business for supplier initiated trainings
Coordinate & ensure the certifications are completed for self & for the team
Call escalation to principals and ensure that the issues are closed
Plan and attend technical meetings with the clients with a view of improving their customer experience
Process, follow-up & close warranty claims with suppliers
Performance management of Imaging Technical team.
Analyse key parameters- response time, MTTR (Meantime to Repair), MTBF (meantime between failures).
Take preventive measures to improve these figures.
Ensure timely completion of Technical certifications for self &
technical team
Proactive coordination with Sales team
Assist the ‘Service Delivery Lead – Imaging & Helpdesk for routing of engineers
Provide weekly reports on technicians’ performance, status of machines in the field and PM services done.
Any other duties & responsibilities assigned by the supervisor from time to time
Qualifications
Diploma in Electrical/Electronics/Mechanical/Instrumentation engineering
5 years’ plus experience in a Technical Management/lead role
Established IT & Connectivity skills – experience preferred
Strong understanding of customer impact metrics & solutions in Imaging
Proven interpersonal and team coordination skills
Proven proficiency on MS-Office
Data Analytical skills
Excellent communication skills both verbal and written
High level of integrity
How To Apply
Please only send your CV quoting the job title in the email subject (Technician – Office Automation) to vacancies@corporatestaffing.co.ke before 6th August 2019.
Kindly indicate current/last salary on your CV.
N.B: We do not charge any fee for receiving your CV or for interviewing.
Only applicants meeting the strict criteria outlined above will be contacted.
For more information and job application details, see; Corporate Staffing Service Technician Jobs in Kenya
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