Corporate Staffing Service Collection Specialist Jobs in Kenya
Corporate Staffing Service Collection Specialist Jobs in Kenya
Duties & ResponsibilitiesCall customers with overdue accounts
Understand and explain benefits of repayment and credit history to customers
Correct customer misunderstandings on product policies and terms
Diffuse tension from bad customer experiences with the application
Set up payment plans and follow-up schedule
Establish and maintain caring relationships with customers, determine reasons for non-payment and engage in negotiations to bridge business and customer needs
Educate customers on consequences for late payments
Escalate difficult or unusual cases to Team Lead
Escalate and document problems with customer identification information
Provide feedback on reasons for default to Team Lead
Champion the voice of the customer to Team Lead by providing input on product and user experience
Engage in creative projects and tasks at the request of Team Lead (example: onboarding welcome calls, white-glove service for top customers, etc.)
Qualifications
At least a degree in any field.
Previous collections experience is compulsory
High level of financial literacy
Strong problem-solving, negotiation, and conflict resolution skills
Fast at typing and working with modern, digital technology
Excellent communication skills, both verbally and in writing
Willingness to work a flexible and variable schedule
Patient and able to handle customer complaints or misunderstandings
Strong work ethic, punctual, accountable, and team player
Quick learner, creative, intellectually curious
and unafraid to ask questions
Able to multi-task and work on multiple projects simultaneously
Readily accepts feedback and incorporates changes into behavior
Desire to go above and beyond job requirements to deliver an excellent customer experience an create capacity-building change for the company
Experience with multiple types of formal and informal credit products
How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Marketing Executive – Marketing Agency) to nayaahhr@gmail.com before Monday 29th July 2019.
Kindly indicate current/last salary on your CV
NB: We do not charge any fee for receiving your CV or for interviewing.
Only candidates short-listed for interview will be contacted.
For more information and job application details, see; Corporate Staffing Service Collection Specialist Jobs in Kenya
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