Corporate Staffing Customer Experience Jobs in Kenya
Corporate Staffing Customer Experience Jobs in Kenya
Role PurposeOversee the Jubilee Life customer service function and ensure the Company delivers the highest level of customer service possible.
Also, ensuring the implementation of the Jubilee Life customer service value
proposition.
Main Responsibilities
Financial Controls
Take the lead role in strategy formulation for the customer service department and determine the key strategic direction and objectives of the customer support department.
Communicate industry trends to team members/hold regular sessions with team members, keeping them abreast.
Ensures that customer support activities deliver measurable and significant value to the businesses and meet customer retention targets.
Drive necessary changes for the improvement of operational and organizational efficiency of the customer support team.
Measure the effectiveness of all customer engagement approaches and initiatives, primarily through conducting consumer surveys
Coordinate the activities of all the customer touch points
Review the complaints register, doing a root cause analysis that will inform service improvement
Ensure strict adherence to agreed Turn Around Times on all customer requests
Support product development to ensure they meet customer needs
Supporting, training and developing staff, and managing succession within the customer service section
Ensuring supportive relationship is maintained between the Retail Life & Pension Division and the other units of the business to achieve synergies and quality delivery of service
Provide
regular reports on all customer touchpoints and complaints management
Ensuring Full compliance to customer related regulatory requirements including Treating Customers
Fairly, Data Protection and Anti Money Laundering laws
Motivating and keeping staff morale high to achieve the agreed performance targets
Key Competencies
Visionary Leadership
Entrepreneurial Spirit
Market Awareness
Customer Focus
Continuous Innovation
Ownership & Commitment
Team Spirit
Functional Skills
Excellent communication, interpersonal, customer care and presentation skills
Problem solving skills
Technical competence in insurance Business strategy formulation
Business planning and implementation
Change management
Basic knowledge of regulations by AKI and IRA
Qualifications
Bachelor’s degree, preferably in a business-related field
ACII or AIIK
Relevant Experience
Minimum of 6 years’ relevant experience in a similar position of which 3 of those years are at a supervisory level
How to Apply
For more information and job application details, see; Corporate Staffing Customer Experience Jobs in Kenya
Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.
Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.
Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to NGO Jobs in Africa.
