Co-operative Bank ATM & Self-Service Head Jobs in Kenya

Co-operative Bank ATM & Self-Service Head Jobs in Kenya

Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment?

The Co-operative Bank of Kenya, “The Kingdom bank” is the place for those looking to new horizons.

We continually strive to provide distinctive customer experience with superior service levels to all our customers.

Are you widely experienced in Customer Service and you have consistently taken role of providing solutions to customer complaints and delivered exceptional results?

Here’s your opportunity to drive the service excellence through ensuring customer’s needs are exceeded all the time and devising new initiatives to stay on top of key assignments and deliverables.

Reporting to the Head – Alternative Channels, the role holder will be responsible for providing business leadership in realization of exponential growth of numbers of ATM transactions in order to derive commensurate NFI,

build customer engagement via self-service and grow other bank products via cross selling and up selling.

The role holder will also be expected to maximize the potential of the service adoption while also improving the product offering to expand new customer growth through insights gathered from customer data.

The Role

Specifically, the successful jobholder will be required to: