Co-op Bank Jobs in Kenya

Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? The Co-operative Bank of Kenya, “The Kingdom bank” is the place for those looking to new horizons.

You are widely experienced in Customer Service and you have consistently taken role of providing solutions to customer complaints and delivered exceptional results. You quickly develop and implement complaint management strategy and initiatives to ensure delivery of distinctive customer experience. You are driven by results and passionate about service excellence. You quickly think of ways to not only track customer experience but also devise new initiatives and engagements that ensure customer’s needs are exceeded at all times. You are a people person, you think on your feet and stay on top of key assignments and deliverables.

Reporting to the Head - Customer Experience, the role holder will be responsible for ensuring delivery of excellent customer experience through embedding and ensuring complaints /queries are effectively and efficiently handled. The role holder will also be required to keep the business updated on all issues and concerns faced by the customer and drive any change required in our process or products.

Co-op Bank Customer Experience Solutions Manager Jobs in Kenya

Specifically, the successful jobholder will be required to: