Convenience Store Customer Service Attendant Jobs in Kenya
Convenience Store Customer Service Attendant Jobs in Kenya
Role PurposeA Customer Service Attendant is a person who should have a friendly and engaging personality, is Comfortable working with members of the public.
He/she should have a confident manner.
Among others , Must be helpful and polite, physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock.
He/she should have comprehensive understanding of the area of sales i.e. retail, Fast Moving Consumer Goods, etc.
To add, he/she should be able to work as part of a sales team, she should have Knowledge of inventory techniques.
Lastly, he/she should be of a smart appearance and articulate.
Key Accountabilities
Customer Service
Greet customers who enter the shop with a smile
Assist customers in locating the products and merchandise they need.
Assist customers in packing and cart wheeling of their merchandize up to the exit point or to the car park.
Assist customers in obtaining and paying off their bills at the counter.
Answering queries from customers.
Reporting discrepancies and problems to the supervisor.
Giving advice and guidance on product selection to customers.
Responsible for dealing with customer complaints.
Profit Maximisation
Monitor performance against plan, taking appropriate action to maximize sales and profit and reduce stock holding whilst increasing stock turn.
Identify new business opportunities to grow sales and profitability
Keeping up to date with special promotions and putting up displays.
Deliver cost effective supply solutions and achieve maximum full price sales and planned margin
Range Building and Planning
Evaluate market and customer information together with historical data and forward trends to develop the department’s phased plans
Manage product trialing activity with the Buyer
Continuously monitor market activity, through regular competitor shop visits in the area.
Gathering market intelligence from a wide variety of sources and store visits
Agree and deliver promotional and marketing plans, optimizing sales and profit
Inventory/Commitment Management
Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc.
Attaching price tags to merchandise on the shop floor.
Exploit use of ratio packs, identifying methods of replenishment which
are more cost effective
Development of new stock/product packages
Team Management
Ensure effective communication at all levels, to include communicating the
Company/shop/Departmental strategy in addition to operational priorities
Encourage an environment of open communication within the team and the building of effective cross functional relationships.
Adhere to self-discipline at all times.
Report any crisis to the supervisor.
Health & Safety
Monitor and maintain compliance at all time with health and safety requirements
Observe cleanliness at all times of one self and the shop
Adhere to the duty roster
Any other
Provide assistance to shop managers and organizers.
Perform shop assistant duties in maintaining and running a shop.
Handle shop keys and deposit in a safekeeping locker.
Perform opening and closing of shop on time.
Managing transactions with customers using cash registers/POS
Scanning goods and ensuring pricing is accurate
Collecting payments whether in cash or credit when need be.
Any other duty given by the supervisor.
Skills & Abilities
System skills
Merchandising
Communication skills
Problem solving
Creativity
Qualifications
Certificate or diploma in any business related course
At least 2 years’ experience in sales.
Previously held shop attendant position in a service store is an added advantage.
Good communication and ‘people skills’
Confidence, motivation and determination
The ability to work well on your own and also as part of a team
Good organizational and time management skills
Attention to detail
Good business sense and a professional manner
Must provide a certificate of good conduct
Critical path management
How to Apply
Qualified and Interested applicants should send their detailed CV, indicating their current and expected salaries to balteumconsultants@gmail.com not later than 5.pm 27th November, 2020.
Only shortlisted candidates will be contacted.
“Our client embraces equal opportunity for all”
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