Content Moderators Jobs in Nairobi, Kenya
Content Moderators Jobs in Nairobi, Kenya
Our client, an International organization who is a leading provider of data services is seeking to recruit: English / Swahili / Zulu / Afrikaans / Luganda / Oromo / Somali / Amharic / Hausa – Speaking Content Moderator.
Duties and Responsibilities
Assist our community and help resolve inquiries empathetically, accurately and on time.
Become and remain knowledgeable about the clients’ products and community standards.
Make well balanced and personally driven decisions to be an effective advocate for our community.
Display a strong bias to doing what’s right for our community in supporting the clients’ mission.
Investigate and resolve issues that are reported about the clients’ products.
Respond to user inquiries with high quality, speed, empathy and accuracy.
Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the clients’ site.
Enforce the clients’ Terms of Use by carefully monitoring reports of abuse on the site.
Review the reported content within agreed turnaround times and standards of quality.
Identify inefficiencies in workflows and suggest solutions.
Recognize trends and patterns and escalate issues outside the company policy to the global team.
Qualifications and Experience
Between 18-30 years
Minimum 1-year prior Operations experience in a shared services, Business Process Outsourcing environment or comparable service/process management environment.
High affinity and cultural
awareness of political/social situations regarding the relevant market/region that will be supported by each ‘representative’
Minimum language test score to be achieved in English language test.
Minimum score to be achieved in Vendor reasoning/analytical test.
Working knowledge of MS Office applications.
Quick learner and able to decipher complex information.
Fluent in written and verbal English and Swahili/Zulu/Afrikaans/Luganda/Oromo/Somali/Amharic/Hausa.
Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
Excellent web research skills.
Keen attention to details.
Ability to work with a sense of urgency.
Good time-management skills.
Ability to /interest in communicating effectively with people from diverse backgrounds and cultures.
Must be a good team player
Must come from a low-income community
High school education mandatory. College education an advantage.
Must be currently unemployed or working as a casual
How to Apply
To apply send you CV to recruit@flexi-personnel.com by 24th October 2019
Interested candidates applying to put the language they are speaking as their subject
NB: Flexi Personnel does not charge candidates for job placement
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