Contact Center - MIS Reporting Analysts - Jobs in Kenya
Contact Center - MIS Reporting Analysts - Jobs in Kenya
Our client an outstanding contact center and Business Process Outsourcing (BPO) Company seeks to hire MIS Reporting Analysts whose key role will be to provide reporting and database development support to the business
Location:
Nairobi
Roles and Responsibilities
Undertakes fact-finding and analysis; assists in the preparation of reports, correspondence, visual presentations, and other materials.
Oversees and facilitates flow of information between and among operations, departments and campaigns
Ensures that deadlines are monitored appropriately and informational reports are received from relevant program managers in a timely manner.
Design and development of databases, spreadsheets, and reports as requested by the managers
Analysis and reporting of data from electronic data sources
Define problems, independently conduct research as necessary, formulates solutions, makes recommendations
Prepare, develop and analyze daily, weekly, monthly and quarterly reports and presentations on Key
Performance Indicators and other key statistical data on the Service Center that will be presented to various management groups.
Consult with management regarding trends and changes needed in the Service Center to promote success.
Lead efforts designed to improve service levels within the organization by ensuring the most efficient use of current technologies and resources.
Analyze raw data and develop written reports and summaries for various internal and external sources.
Skills and Qualifications
Degree in information technology or computer engineering preferred
At least 2- 3 years in similar position
Experience working in a call center environment is desirable
Knowledge of contact center fundamentals
Must have managed and done reporting on statistics and trends
Must have
proven extensive reporting experience in excel / creation of macros
Extensive experience in use of Formula’s / Macros / SQL
Ability to program reporting queues from Database to Excel
Ability to provide analytical analysis and trend reporting
Experience working with team and leadership managers to present reports
MIS reporting experience
Proven ability to work independently, cooperatively as a member of a team and to coordinate efforts and collaborate with a variety of individuals
Excellent analytical abilities with the ability to evaluate information and identify trends and key issues.
Ability to prioritize and multitask in a fast pace environment
Possess solid business logic and analytical skills
High level of attention to detail and excellent follow-up skills
How to Apply:
Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time telephone number to the email address: jobs1@hcsafrica.com by 16th June 2019
With MIS Reporting Analyst – Contact Center on the Subject line.
Candidates MUST indicate their Current & Expected Salaries.
For more information and job application details, see; Contact Center - MIS Reporting Analysts - Jobs in Kenya
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