Contact Center - HR Generalist - Jobs in Kenya

Contact Center - HR Generalist - Jobs in Kenya

Our client an outstanding contact center and Business Process Outsourcing (BPO) Company seeks to hire a well experienced HR Generalist.

S/he will be responsible of the administration of the day-to-day operations of the human resources functions.

Primary duties include recruitment and selection; employee contracting; employee data management; employee orientation and other HR duties.

Roles and Responsibilities

Participate and provide administrative support in the employee separation processes including exit interviews

Responsible for maintaining up to date data on HR and preparing weekly and monthly HR reports.

Oversee the recruitment process by participating in the short listing, scheduling and interviewing process.

Prepare employee contracts and ensure sign off by employee on HR policies documentation

Undertake reference checks and other background information on selected candidates

Participating and providing administrative support during grievance and disciplinary matters

Coordinate the performance assessment process

Assist in the administration of payroll through providing Finance with necessary documentation and query clarification.

Participate in the HR orientation process for all new hires.

Ensure accurate and up to date record keeping of employee data

Undertake monthly employee file audits to ensure completeness of files.

Ensure statutory documentation is provided by all employees

Implements human resources programs by providing human resources services, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, and labor relations; completing personnel transactions

Skills and Qualifications

Must have a degree – HR

At least 6 Years’ Experience in HR with exposure managing a team

Experience in executing strategies with Managers / Executives

Must have strong HR process and practices experience

Must have proven experience in formulating and executing HR Policies

Must have experience to handle labour matters tied to Disciplinary /conduct

Must understand the legalities of business law in relation to HR and employee employment rights and how to apply them within the day-to-day work, company policy documentation and staff welfare

Project management experience is desirable
Customer service Management internal and external

Experience in implementing HR dept. function i.e. helpdesk

Ability to maintain confidentiality of information

High levels of integrity

How to Apply:

Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time telephone number to the email address: jobs1@hcsafrica.com by 16th June 2019

With Contact Center HR Generalist on the Subject line.

Candidates MUST indicate their Current & Expected Salaries.

For more information and job application details, see; Contact Center - HR Generalist - Jobs in Kenya

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