Consolidated Bank Network Support Officer Jobs in Kenya

Consolidated Bank is Kenya’s SME bank of choice that provides flexible financial solutions that support our customers in achieving success.

The Bank is well positioned, with presence in majority of the country’s business hubs to continually offer pleasant and convenient services.

We seek to recruit qualified, experienced, competent and highly motivated individuals for the following open vacancy.

Reporting to: ICT Infrastructure Manager, the Network Support Officer’s responsibility is to strategically manage the development and maintenance of an efficient, reliable ICT infrastructure networks (both LAN and WAN) and technical services support, including the optimum deployment and utilization of the client ICT resources

Key responsibilities

To lead on the configuration of ICT network systems and equipment; including hardware, peripherals, and software and ensure efficient performance and deployment of
appropriate business and support services.

Responsible for managing outsourced IT service providers’ performance in accordance
with the agreed KPIs as per the SLAs.

To manage the performance monitoring of ICT resources and perform advanced diagnosis and resolution of network infrastructure, software and hardware faults (including peripherals and web servers).

Installing and configuring computer hardware operating systems and applications;
monitoring and maintaining computer systems and networks.

Taking staff or clients through a series of actions, either face-to-face or over the
telephone, to help set up systems or resolve issues.

Troubleshooting system and network problems and diagnosing and solving hardware or
software faults and replacing parts as required.

Providing support, including procedural documentation and relevant reports.

Supporting the roll-out of new applications.

Setting up new users' accounts and profiles and dealing with password issues.

Technical support for people using the network and day

to day administration and
monitoring of network use.

Provide up to date and consistent build specification and documentation for the core IT
infrastructure and IT security infrastructure.

Management LAN and WAN infrastructure, including telephony (IP, E1 and VOIP
transport) QoS, and VPN.

Qualifications and competencies

University degree in Computer Science or Information Technology.

Master’s Degree or Diploma will be an added advantage.

Minimum of 2 years working experience in a highly commercial IT environment related
to planning, design, development, implementation and maintenance of LAN/WAN and
huge commercial ICT infrastructure and networking systems is required.

Professional technical qualification in CISCO, WAN/LAN technologies and ITIL
required.

How to Apply

Interested and suitably qualified individuals should forward hard copies of their applications, enclosing copies of their academic and professional certificates, detailed CV indicating work experience, daytime contacts and addresses of 3 professionally relevant referees to reach the
undersigned by Friday, 31st August 2018. Only shortlisted candidates will be contacted.

The Head of Human Resources
Consolidated Bank
P.O. Box 51133 - 00200
NAIROBI

Consolidated Bank is an equal opportunity employer.

For more information and job application details, see; Consolidated Bank Network Support Officer Jobs in Kenya

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