Concern Worldwide Consultancy to Conduct NGO Perceptions Survey on Effectiveness of South Sudan NGO Forum Jobs in South Sudan

Concern Worldwide Consultancy to Conduct NGO Perceptions Survey on Effectiveness of South Sudan NGO Forum Jobs in South Sudan

Introduction

The NGO Forum is a voluntary, independent networking body of currently 214 national and 116 international NGOs that supports its members to effectively respond to the humanitarian and development needs in South Sudan. All member organisations provide assistance to the South Sudanese people regardless of ethnic background, political affiliation, or religious belief.

Objectives

South Sudan NGO Forum seeks an experienced and qualified consultant(s), preferably South Sudan-registered and -based, to conduct a comprehensive survey targeting members of the South Sudan NGO Forum to collect statistically reliable data on current perceptions about NGO Forum services to members, both qualitative and quantitative in nature.

The findings of the survey inform the next steps regarding what needs to be done in order to improve the Forum services to members, building on established strengths of the Forum.

Specific Objectives

To obtain statistically reliable data on the NGO Forum services to members.

To assess the current NGO Forum members’ needs and how they are being met.

To assess the current level of Secretariat’s and Steering Committees’ responsiveness to NGO Forum members’ needs

To assess the effectiveness of the functions of the NGO Forum in supporting members in principled delivery of aid assistance in South Sudan.

To establish the current extent of effectiveness of National Directors’ and Country Directors’ Group meetings in responding to members needs and/or concerns.

To assess how the Forum is supporting field-level coordination among members and between members and other actors or coordination networks.

To assess how NGO Forum facilitates members’ access to training, funding or networking opportunities.

To assess the extent to which the Forum promotes best practices including awareness of humanitarian principles among members.

Key Outputs and Activities

The scope of work, including expected outputs and supporting activities, to be delivered by the selected consultant will include, but is not limited to the following:

Draft a comprehensive and suitable survey instrument and methodology. The suggested sample size out of the total population is to be drawn at 95% confidence interval and 5% margin of error.

Pilot the survey instrument/data collection tools and methodology;

Finalize the draft questionnaire through consultative process with the NGO Forum Secretariat and Reference Group drawn from the Steering Committees;

Develop a work plan;

Develop an engagement mechanism to encourage target groups to respond to the survey;

Conduct the survey of National and Country Directors;

Carryout data and trend analyses and quality control for the survey;

Draft report of findings shared with the Reference Group;

Organize and conduct workshops to validate draft findings; and

Produce Final Report (Introduction, conceptual framework, methodology, findings, conclusions recommendations and bibliography shared with key stakeholders.

Notes to the Consultant(s)

The Consultant(s) is responsible for quality assurance as well as coordination of the data collection as well as data entry, analysis and reporting. The data analysis should involve an appropriate level of disaggregation;

The Consultant is responsible to arrange and provide transport/phone call services, accommodation and other logistics for the survey.

Expected deliverables

The following are the expected deliverables for this consultancy:

Inception report based on the inputs and agreements for implementation, which includes but not limited to detail draft methodology and instruments/tools, detail work plan with timeline and survey team composition.

Consultative meetings to finalize survey methodology and instruments;

Finalized methodology and survey instrument;

Guiding document for data collection and supervision.

Draft survey report for inputs by NGO Forum Secretariat and Reference Group;

Second draft report incorporating the inputs;

Final survey report (in soft and hard copies) with clear set of findings, conclusions and recommendations, based on an agreed reporting outline, a final report not exceeding 20 pages with relevant and key data being presented graphically;

Debriefing reports and presentations to the Steering Committees;

Collected

and cleaned data (both qualitative and quantitative) using appropriate database/statistical software.

Required Qualifications for consultancy

Individuals or firms that apply for this consultancy will need to meet the following requirements

At least four to five years demonstrable institutional experience in field research;

Demonstrable experience in conducting both quantitative and qualitative surveys, including stakeholder/beneficiary perception surveys and programme outcome evaluations, in international and post-conflict or fragile state contexts;

Demonstrable experience of operating in areas with accessibility challenges;

Demonstrable experience in engaging with local community members, using participatory and consultative approaches;

Demonstrable experience in engaging with government institutions and use of tact and sensitivity when handling sensitive information;

Demonstrable experience in monitoring and implementing activities and delivering all required outputs;

Demonstrable strong oral and written communications;

Good interpersonal skills and ability to work in a multi-cultural and multi-ethnic environment with sensitivity and respect for diversity;

Ability to work independently with minimal supervision and maintain flexibility in working hours.

Strong analytical skills

Experience from South Sudan desirable.

Requirements for Consultant(s)

While it is up to the Offeror to propose the optimum team composition to achieve the objective of this study, it is hereby suggested that the proposed team should include one or two of the following expertise:

M.Sc. degree in social science or related field and five to seven years of demonstrable experience in coordination, project management and implementation as well as monitoring of programme outputs and activities;

M.Sc. degree in Statistics or Population Studies or related field and with five to seven years of demonstrable experience in designing methodologies and undertaking data analysis for research and surveys.

Reporting

The selected Consultant(s) will provide milestone updates to the NGO Forum Secretariat Director and/or his designate at key stages of the initial assessment, survey design and implementation process and as may be required.

Moreover, the Consultant(s) is responsible for delivering timely and good quality presentations on the technical aspects of the survey as well as progress on implementation to NGO Forum Secretariat and/or relevant members of the Forum/Reference Group.

The Recipient

The primary recipients of this consultancy is the NGO Forum through the NGO Forum Secretariat. Secondary recipients are donors, civil society, and local institutions.

As a recipient NGO Forum through the Secretariat will:

Appoint a focal point to support the consultant during the survey process;

Coordinate with and inform NGO Forum members as needed;

Advise the selected consultant to identify key stakeholders to be interviewed as part of the assessment;

Support the selected consultant in liaising with members of the Forum and providing relevant documentation as well as feedback.

Proposal

The technical proposal must include but may not be limited to the following:

Scope of the survey

The consultant should explain its understanding of the scope of this Assignment.
Methodology

The consultant(s) should explain its methodology and approach to the survey, including demonstrating an understanding of the survey objectives and suggest key research questions for the survey.

Quality Assurance Plan

The consultant must explain its quality assurance mechanisms for each stage of the survey process.

Work plan

The consultant(s) should provide CVs and references, certificates, a tentative detail work plan, including time frame with list of activities required and resources needed. The presentation of a work plan; appropriate methodology for delivering against the terms of reference within one week of commencement, for agreement by NGO Forum.

Reference materials:

The consultants should study the following documents among others;

NGO Forum Statutes of Operations;

NGO Forum Functions as spelt out on the Forum website: www.southsudanngoforum.org;

National Directors’ and Country Directors’ meeting minutes

Joint Steering Committee meeting minutes;

Other relevant documents produced by the Forum over the last one year.

How to Apply

Applications must be submitted to southsudan.logs@concern.net, copying rosaleen.martin@concern.net by Wednesday 28th November 2018.

Applications must include a technical and financial proposal, a CV and cover letter.