Concept Nova Recovery and Control (Technical Support) Officer Jobs in Nigeria
Concept Nova Recovery and Control (Technical Support) Officer Jobs in Nigeria
Concept Nova is a subsidiary of the Concept Group and is Africa’s fastest growing technology solutions company, specialising in Business Intelligence, Asset Management and Remote Monitoring solutions.
Concept Nova delivers technology-driven solutions that increases transparency, efficiency, cost savings and revenue generation. Serving over 200 clients across diverse industries, we are changing the face of technology development by delivering premium services at competitive prices.
We are recruiting to fill the position below: Recovery and Control (Technical Support) Officer
Job Summary
The Technical Support Officer will act as a liaison, provide product and services information and resolve any emerging problems that Concept Nova clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction.
Duties and Responsibilities
Providing administrative support for Control Room Officers on the field during recovery operations and emergency situations
Effectively managing large amounts of incoming call and email enquiries from vehicle owners or their representatives and responding promptly to them
Providing information, advice and assistance to clients or vehicle users under Concept Nova’s jurisdiction and following up to ensure resolution
Ensuring that records are updated daily in the Control Room with regards to customer databases, vehicle status reports, subscription detail for client and termination status on the grid as well as vital information via dedicated software provided
Ensuring that all vehicles on the grid are accounted for
Generating sales leads
Identifying and assessing customers’ needs to achieve satisfaction as well as handling and resolving customers’ complaints by following communication procedures, guidelines and policies for resolving issues
Building sustainable relationships of trust with customers through open and interactive communication
Taking the extra mile to engage customers by responding promptly to their inquiries and providing accurate, valid and complete information from customers by using the
right methods or tools
Handling complaints, providing appropriate solutions or alternatives within the time limit and following up to ensure resolution
Obtaining and evaluating all relevant information to handle product and service inquiries
Setting up new customer accounts and performing customer verifications
Organizing workflow to meet customers’ timeframes by processing orders, forms, applications and requests
Providing feedback on the efficiency of the customer service process
Any other tasks assigned by the Supervisor.
Requirements
Minimum of B.Sc. / B.Eng. / HND in Science or Engineering with relevant experience.
Possess a positive attitude and pleasant demeanour.
Hard-working and committed to the role and the organization.
Desire to provide quality client service and support.
Meticulous and highly attentive to detail.
High level of integrity and regard for confidentiality.
Professional presentation.
Ability to work effectively and collaboratively in a team.
How to Apply
Interested and qualified candidates should send their CV to:
sales.careers@conceptgroup-ng.com using the Job Title as the subject of the mail.
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