Concept Nova FCS Technical Support Officer Jobs in Nigeria
Concept Nova FCS Technical Support Officer Jobs in Nigeria
Job SummaryThe Technical Support Officer will be the first point of contact for resolving all FCS-related matters which include onboarding of new clients, resolving communication issues between hardware and software, configuring hardware, and carrying out performance analysis to determine unit/client success rate.
Work with the Research & Development, Implementation, and Recovery & control teams in resolving more technically advanced client issues.
Immediate support via email, phone call, chat applications, desktop connection software like TeamViewer and other relevant applications will also be required.
Job Description
Diagnose, troubleshoot, and identify solutions to resolve software and hardware issues
Work closely with the Research & Development Technical support officer to optimize client satisfaction
Account setup, and onboarding for new FCS clients
Communication of updates and training clients on the solution features
Guide clients on the usage of platform features with the use of written instructions and technical manuals.
Communicate with the client properly to quickly understand the source of the problem
Resolve issues and provide accurate feedback to clients within agreed time limits
Guide clients in resolving technical issues through a series of actions either via phone, email, or chat
Properly escalate unresolved issues to appropriate internal teams (e.g. Research & development, implementation, etc.)
Provide support to implementation engineers on the field based on diagnosis done to ensure seamless resolution of hardware issues
Work closely with Research & Development, Recovery & Control, Implementation, and Customer Support teams to optimize operations
Refer to internal documentation to provide accurate technical solutions
Ensure all issues are properly logged as well as prioritize and manage several technical issues openly at one time
Follow up with clients to
ensure their platform interfaces are fully functional after troubleshooting
Prepare and share FCS theft analysis report periodically with clients and internal teams
Prepare other reports like health check reports, unit/client success rate reports,etc. for internal teams and clients accurately and on time
Document technical knowledge and client preferences in the form of notes and manuals
Maintain cordial relationships with clients
Job Knowledge
B.Sc. in Electrical Electronics Engineering, IT, Computer Engineering, or any relevant field.
Minimum of 1 year and above experience with a Technical support background.
An interest in analyzing data to draw insights and problem-solving to ensure client satisfaction.
Good understanding of electronics, computers systems, and software platforms
How to Apply
Interested and qualified candidates should send their CV to: sales.careers@conceptgroup-ng.com using the Job Title as the subject of the mail
Find Latest Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria
Search our career portal & find the latest Nigerian job positions, career opportunities & jobs in Nigeria.
Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria, accounting jobs in Nigeria, NGO jobs in Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria, procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.
Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.
Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.
Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to 1 Best Africa Jobs.
