Commission on Administrative Justice Office of the Ombudsman Assistant Customer Care Officer - Jobs in Kenya

Commission on Administrative Justice Office of the Ombudsman Assistant Customer Care Officer - Jobs in Kenya

Job Title : Assistant Customer Care Officer Ii

Reporting to : Assistant Director, Public Education, Advocacy & Communications

Department : Public Education, Advocacy & Communications

Job Grade : Caj 8

No. Of Posts : 1

Terms of Employment : Permanent & Pensionable

Duty Station : Head Office

Duties and Responsibilities:

Manning the front office and the switchboard;

Maintaining good ambience at the reception area;

Responding to visitors’ queries and telephone inquiries;

Receiving, screening, guiding and directing visitors to designated offices and areas;

Recording and confirming visitors’ appointments;

Projecting positive culture of the Commission;

Offering assistance and guidance to clients with disabilities;

Maintaining daily record of visitors’ details.

Analyzing customer feedback and drafting customer care periodic reports;

Any other duty as may be assigned

Job Specification

For appointment to this grade, an officer must have: -

Diploma in any of the following disciplines: Customer Service, Public Relations, International Relations and Diplomacy, Communication Management, Front Office or equivalent qualification from a recognized institution; and

Three (3) years relevant

experience

Certificate in Computer Application Skills from a recognized institution.

All interested candidates who meet the job indent for this position are encouraged to send hard copy of their application letter, curriculum vitae and copies of their academic and professional certificates together with a clear National Identification card indicating the job reference number by 13th September 2022 at 4.30p.m. to:-

The Commission Secretary
Commission on Administrative Justice
2nd Floor, Westend Towers – Waiyaki Way
P O Box 20414 City Square 00200
Nairobi



For more information and job application details, see; Commission on Administrative Justice Office of the Ombudsman Assistant Customer Care Officer - Jobs in Kenya



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