Clearing & Forwarding Customer Service Executive Jobs in Nairobi Kenya

Clearing & Forwarding Customer Service Executive Jobs in Nairobi Kenya



Our client is an established freight forwarding company in Kenya.


They seek to hire a vibrant and efficient Customer Service Executive who will be tasked with handling client inquiries and the end to end process of clearing & forwarding.


Responsibilities


  • Carry out all administrative tasks such as data input, processing information, imports and Exports declaration/ customs documentation declaration, completing paperwork and filing documents.
  • Handle operations of all carriers i.e. Sea, Air, Land for both Imports and Exports.
  • Communicate effectively with customers in a professional and friendly manner.
  • Order and ensure effective delivery of goods to customers.
  • Resolve any sales related issues with customers/agents.
  • Prepare invoices for the shipments handled.
  • Coordinate with warehouses on stock position of items, container arrival, offloading details and delivery of the units to the customer.
  • Liaise with Shipping Agencies / Carriers / Lines for competitive rates and services.
  • Correspond with shipping companies and Freight Forwarders regarding shipments.
  • Assist in tracking shipments and providing alternative information. i.e follow up with customers for payments.


    Qualifications


  • Certificate/diploma in clearing & forwarding from a recognized institution i.e KESRA
  • At least 2 years’ experience in clearing and forwarding
  • Be conversant & experienced in export
    declaration/ import declaration
  • Excellent problem solving & interpersonal skills
  • Excellent communication skills, both oral and written
  • Presentable, proactive and an outgoing personality
  • Administrative writing and reporting skills
  • Ability to multi-task and get things done to completion
  • A team player with a positive attitude, proactive and attention to detail
  • Results oriented, hardworking and creative
  • Ladies are encouraged to apply


    How to Apply


    If you are up to the challenge, possess the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Customer Service Executive – Clearing & Forwarding) to jobs@corporatestaffing.co.ke before 22nd February 2019.


    Kindly indicate current/last salary on your CV

    N.B: We do not charge any fee for receiving your CV or for interviewing.

    Only candidates short-listed for interview will be contacted


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