Citi Front Office Operations Assistant Jobs in Kenya

Citi Front Office Operations Assistant Jobs in Kenya

Job Req ID: 22563420

Overview

Acting as the functional heart of our business, Operations makes everything work on time and on target, in a world that demands lightning-fast transaction speeds, pinpoints execution accuracy and full visibility.

It ensures global transactions flow smoothly around the clock, wherever we do business. Without it, the daily clearance, settlement and execution of a trillion dollars’ worth of trades and the weekly movement of tens of billions of dollars in dozens of world currencies would come to a complete standstill.

Success Profile

You’ll have strong communication, planning and organizational skills which will benefit you and the team.

Our teams need individuals who can research, process, and interpret large amounts of information everyday which will allow you to make ethical decisions with integrity

Analytical

Adaptable

Logical

Quick-thinking

Multi-tasker

Efficient

Job Description

The Operations Assistant is an entry-level role responsible for primarily managing the front desk operations, attending to clients at the banking hall.

In addition, the person will handle other operational processes done in coordination with the wider Transaction Services team.

The overall objective is to provide excellent customer service and operational processing in a fast-paced environment while focusing on, service, quality, attention to details, accuracy and controls.

Responsibilities

The major objective of this position is to create a bridge between the bank by providing exceptional customers service to all customers especially the in-person ones, in the banking hall.

Offer customer service assistant to customers in the banking hall

Resolution of enquiries like statement balances and printing of statements for customers and logging in investigative enquiries for resolution

Cheque book request and custody including issuance of the same to customers

Daylight custody of documents, bankers’ cheques/drafts and issuance of the same to customers

Receiving of customers instructions, scanning and forwarding to the relevant departments accordingly

Assist with back-office operational processes and reconciliations

Ordering of stationary for the department and ensuring adequate supply of Bank stationary

Ensuring that the banking hall is neat and tidy at all times and exchange rates are changed daily and in a timely manner

Apply basic technical knowledge to ensure efficient customer service that meets quality standards

Perform job duties

by following detailed procedures or explicit instructions under direct supervision

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills & Knowledge

University Degree

Technical competence with MS office applications.

Attention to detail

Ability to prioritize

Ability to handle pressure.

Speed and accuracy.

Familiarity with the processing systems

Good customer service

Personal Attributes

Good interpersonal skills and ability to communicate effectively.

A team player

Willing to learn, a fast learner preferred

Positive attitude

Flexibility

Good judgment.

Ability to work independently/ unsupervised

Education

University graduate with minimum upper second honors (or equivalent)

Nature of the Job

Quality of work has to be high due to a high level of customer awareness and competition.

Timeliness and error free processing of transactions is key.

Be alert on frequent changes in Government regulations, Bank policies and procedures due to restructuring.

Ability to handle large volumes.

Flexibility and adaptability to change.

High volumes of transactions which require more time to process

Due diligence is required at all times to ensure that documentary procedures are adhered to as per the banks regulations.

Job Family Group

Operations - Transaction Services

Job Family

Cash Management

Time Type

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

How to Apply

For more information and job application details, see: Citi Front Office Operations Assistant Jobs in Kenya

Find daily jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!