Citi Cash and Trade Proc Analyst Jobs in Kenya

Citi Cash and Trade Proc Analyst Jobs in Kenya

Responsibilities

Support the digitization processes in the department with a view to transform ASO in line with the global outlook.

Signer database update in support of CitiDirect BE Digital Onboarding (2DO) process for Kenya

Responsible for providing maintenance solutions for customer needs.

Direct liaison and provide support to customers on account maintenance and account opening documentation queries.

Handling of customer calls to advise customers on various account related queries.

Timely resolution of queries raised to ASU and logging of the queries into STaRS for tracking.

Initiation and participation in departmental projects that involve process improvement initiatives.

Perform quality assurance review every month for all the accounts opened and publish review findings. Track any issues noted for closure/regularization.

Perform quality MCA review in the absence of the departmental head and track any issues noted for closure.

Provide support to other departments to ensure that customers’ exceptions are not only met but exceeded.

Requirements

Minimum- University Degree

Intermediate understanding of all O&T departments

Intermediate Computer Skills

How to Apply

Interested and qualified candidates should apply online by 30th July, 2019

For more information and job application details, see; CARE International Programme Director Jobs in KenyaCiti Cash and Trade Proc Analyst Jobs in Kenya

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