Cigna Subject Matter Expert Jobs in Kenya
Cigna Subject Matter Expert Jobs in Kenya
Your Job As an SME you will support the supervisor and team manager in your relevant process.
Key to the role will be building/maintaining an in depth knowledge of (part of) the process to continuously improve the processes and share that knowledge to deliver a high quality customer centric service offering. Your role includes:
Being responsible for managing a portfolio of key clients: you engage with clients to build relationships and you educate, i.e. communicating directly via email and telephone, or processing claims within the agreed service levels (based on the process you belong to)
Building and maintaining a solid in depth knowledge in (part of) your process
Being an expert user of any of the used tools within the team and/or any of the partner set-ups in place
Being the organizational ambassador for your knowledge area within your own team and across the wider organization. You are the go to person in case of questions on your area of expertise.
In that role, being able to represent the Process / Organisation in (entreprise wide) projects, stakeholder meetings, or act as a relationship manager towards some of our (internal /external) strategic partners or act as a trainer.
Option to take over SPOC role for particular clients/accounts if required
Being proactive in identifying improvement/ enhancement opportunities and be active in seeking and sharing ideas for innovation in business processes.
Striving to provide excellent service to our members and clients
Playing an active role in a culture
of continuous improvement
Taking ownership of any escalated cases and providing updates to the Supervisor on any issues
Taking ownership of solving any issues (if applicable) in your area of expertise
Proactively addressing and/or escalating any risks
Developing/maintaining proactive/effective business relationships, both internally and externally to ensure a seamless delivery of service.
Specific for Claims SME’s:
Support the financial verification of the team, including approval of manual payments
Support of quality audits (financial verification + extra verification) with a clear focus on the financial and procedural accuracy company KPI’s. You document your findings, share them with the supervisor and you discuss corrective actions on individual and team level with the Supervisor.
Resonsible to provide training on specific topics where you act as a subject matter expert, be it a process or a client, including the lead of the training organisation and coordination.
Support the onboarding and training phase of newbies, or colleagues taking up new accounts, including their performance reporting.
How to Apply
For more information and job application details, see; Cigna Subject Matter Expert Jobs in Kenya
Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.
Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.
Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to Scholarships & Grants FAQ.
