Cigna Provider Claims Intake Administration Senior Supervisor Jobs in Kenya

Cigna Provider Claims Intake Administration Senior Supervisor Jobs in Kenya

Your Job

As an Intake Senior Supervisor you will take up a management position. You will be responsible for managing the Back-end Intake area of our Provider Services Organization. This area will count with teams sitting in Nairobi and in Kuala Lumpur supported by Intake Supervisors.

Your role will be broader than the day-to-day management of the intake operations – your agile, provider centric mindset will ensure that you contribute to our overall provider operations strategy, identifying opportunities to enhance the service proposition and to improve the efficiencies and productivity of your teams. Your role will report into the PSO Intake & Reconciliation Manager.

Your role will be to:

Motivate individuals and team collectively to achieve agreed productivity, turn-around-time, quality target linked to the intake process

Create an environment that encourages and delivers success – you must have the ability to inspire your team whilst developing your team members to the next level

Collaborate closely with other areas in PSO – Front and Back End: Provider Relations, Care, Reconciliation, Claims & Adjustment teams

Ensure appropriate performance management action, timely recruitment and effective succession planning is in place

Contribute to change and innovation and be pro-active in identifying opportunities for improvement within the team and within Provider claims Intake processes

Use data insights to challenge day-to-day operations, and build a continuous improvement mindset

Manage effective capacity plans, keeping oversight of staff level requirements. Proactively address and escalate any risks

Produce meaningful, accurate management reports and statistical information in line with formats and timescales agreed with management, including trending and enhancement activities to quantify operational impacts

Manage the implementation of running and new projects related to provider claims intake

Develop and maintain proactive business relationships, both internally and externally to ensure a seamless

delivery of service

Be a focal point for the PSO leads as well as other internal stakeholders

Interact with the senior management to adapt your processes to meet evolving objectives

Use independent judgement and discretion to review and resolve complex issues

Contribute in achieving departmental and company-wide goals and business plans

Your Profile

Experience leading operational teams within the company or outside

Current provider claims intake process deep knowledge

Active participation in provider claims intake related projects

Exposure to global processes (e.g. provider reconciliation)

Active language knowledge of at least English (additional languages are a plus)

Experience in coaching, managing, developing and motivating individuals

Proven data analytics skills (advanced Excel, Qlikview, Tableau ...)

Clear experience in driving a team to achieve excellent provider service results

Experience of leading and implementing change

Excellent inter-personal skills

Negotiation and influencing skills

Action-orientated problem-solving skills / process improvement

Excellent organisation, planning and prioritisation skills

Strong communication skills: demonstrating drive and enthusiasm

Demonstrating flexibility and adaptability to change

Result-oriented, able to mobilise the team to achieve key objectives

Accountability – assumes ownership for achieving personal results and collective goals

Customer orientated

Key Competenties

Manage ambiguity

Balances stakeholders

Organizational Savvy

Drives Engagement

Build effective teams

Tech savvy

Global perspective

Data driven

How to Apply

For more information and job application details, see; Cigna Provider Claims Intake Administration Senior Supervisor Jobs in Kenya

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