CIC Insurance Call Centre Nursing Executive – Medical Contact Centre Jobs in Kenya

CIC Insurance Call Centre Nursing Executive – Medical Contact Centre Jobs in Kenya

Purpose:

To provide general customer service in respect to medical business customers.

Primary Responsibilities:

Receive and respond to Medical emergency lines and ensure 24 hour coverage.

Resolve customers’ communication through electronic and physical channels (Emails and walk in clients).

Issuance of both in and outpatient approvals for admissible requests for insured members.

Communication to stakeholders on management of cases and financial liability through reports.

Provide input for the customer service reports.

Handle customer service issues and queries.

Escalate Customer queries to the relevant job role if necessary.

Promote the organization’s customer service charter.

Academic and Professional Requirements

Education

Diploma Minimum of a Diploma in Nursing (KRCHN)

Computer literate in MS Office and other office applications

Customer Experience training will be an added advantage.

Experience Required:

Relevant experience in busy health environment

Experience in a medical call centre management unit

How to Apply

For more information and job application details, see; CIC Insurance Call Centre Nursing Executive – Medical Contact Centre Jobs in Kenya

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