CIC Insurance Call Centre Nursing Executive – Medical Contact Centre Jobs in Kenya

Purpose:

To provide general customer service in respect to medical business customers.

Primary Responsibilities:

Receive and respond to Medical emergency lines and ensure 24 hour coverage.

Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.

Issuance of both in and outpatient approvals for admissible requests for insured members.

Communication to stakeholders on management of cases and financial liability through reports.

Provide input for the customer service reports.

Handle customer service issues and queries.

Escalate Customer queries to the relevant job role if necessary.

Maintain professional ambience within the office premises.

Promote the organization’s customer service charter.

Generic Duties

Participate in planning and budgeting for the department.

Support all Medical business events in both for internal events and those involving CIC Stakeholders and /or the general public;

Participate in premium collection and renewal follow up for clients.

Person Specifications

Academic Qualifications

Bachelor’s Degree In Nursing (KRCHN), Health Management Or In A Related Field.

Diploma in Nursing

or Health System Management would be an added advantage.

Professional Qualifications

KRN/KRCHN

Experience

Up to three (3) years’ relevant experience in busy health environment.

Experience in a medical call centre management unit will be an added advantage.

Skills and Attributes

Problem solving skills;

Good analytical skills;

Computer literate in MS Office and other office applications;

Understanding of the working environment /competitors;

Technical competence in insurance;

Basic knowledge of regulations by AKI and IRA;

High emotional intelligence;

How to Apply

For more information and job application details, see; CIC Insurance Call Centre Nursing Executive – Medical Contact Centre Jobs in Kenya

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