Church World Service Field Processing Coordinator (International) Jobs in Kenya
Church World Service Field Processing Coordinator (International) Jobs in Kenya
Primary PurposeThis position is responsible for overseeing all United States Refugee Admissions Program (USRAP) Pre-screening, Adjudications and all circuit ride logistical activity at RSC Africa.
This includes coordinating workflow and collaborating with other program departments.
This position ensures that RSC Africa processing priorities and targets are met and that standard operating procedures are strictly followed. The position is a member of the RSC Africa Leadership Team and Senior Programs Team.
Supervision
This position supervises four Field Processing Managers and indirectly supervises Field Processing Supervisors, Senior Caseworkers and Caseworkers.
Essential Duties
Compliance
Ensures all refugee case processing functions within the Field Processing Department strictly adhere to the DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines and procedures.
Oversees the development, implementation, dissemination and monitoring of standard operating procedures (SOPs) for processing of refugees eligible for the US Refugee Admissions Program in sub-Saharan Africa.
Leads regular departmental process reviews to compare requirements vs. current processing and outputs.
Monitors policy changes, identifies effects of such changes on the department’s internal SOPs and workflow, and ensures effective implementation of policy updates.
Conducts job function observations of Field Processing staff to ensure compliance is met and identifies areas of improvement or training needs.
Oversees effective planning, coordination, execution, and monitoring of Field Processing Circuit Rides (CR), including timely communication to external and internal partners, updating of CR reports and tools (partners report and CR portal), and timely dissemination of trip reports.
Facilitates DNA testing for P3 applicants as needed.
Data Management and Analysis
Ensures that all RSC Africa Field Processing activities are completed in an efficient and effective manner and reflect USRAP priorities for Sub-Saharan Africa.
Oversees the development and maintenance of departmental reports and quality control (QC) checks.
Develops annual/monthly projections to inform Programs Division priorities, with a focus on Field Processing Department activity.
Develops and implements department-specific pipeline analysis reports to inform workload and staffing projections, and to anticipate future workloads.
Coordinates with other Programs departments, as needed, to efficiently allocate staff resources; and collaborates with other Programs departments for improved processing efficiency across the division.
Establishes and maintains effective communication systems regarding data within the department and other program departments.
Reviews and distributes departmental reports on schedule.
Representation
Maintains effective relationships with RSC Africa/USRAP partners, including PRM, USCIS, IOM, UNHCR, RPC and domestic Resettlement Agencies.
Ensures partner communication from the Field Processing Department is professional, timely and proactive.
Occasionally travels to field sites to meet with RSC Africa/USRAP partners and represent CWS/RSC Africa on processing or other programmatic matters.
Champions CWS policy, procedures, and organizational culture to Programs staff, and contribute to Programs Division
strategies for ensuring staff fully understand and abide by CWS policies.
fEnsures Field Processing staff are professional when representing CWS/RSC Africa to refugees, partners, the funder and colleagues.
Performance Management
Provides direct supervision and leadership to the Field Processing Managers, including yearly performance evaluations, monitoring professional development, and coordinating leave.
Oversees the development and implementation of training modules for Field Processing staff, in coordination with Programs Management, and ensures that staff receive all necessary training on different aspects of refugee processing.
Oversees that QCs are being conducted and feedback is being provided to staff and/or other departments.
Ensures coaching, mentoring, feedback and corrective action plans are being carried out across the department.
Ensures establishment of performance expectations and communication, on-boarding and training.
Develops departmental performance management systems, in coordination with Programs Management, that support consistency in work outputs.
Maintains accurate and current job descriptions for the Field Processing Department.
Staff Care
Qualifications
Education
Bachelor’s Degree in a related field required.
Master’s Degree preferred.
Experience
10 years’ work experience is required.
5 years of direct supervisory experience with responsibility for hiring, evaluating performance, administering corrective action and directing day to day work is required.
Demonstrated management experience with a refugee serving/processing agency(s) preferred.
Previous experience at an RSC preferred.
Knowledge/Skills
Thorough knowledge and comprehensive understanding of the US Refugee Admissions Program and WRAPS database.
Detailed knowledge of case processing SOPs and the role of WRAPS in case processing.
Advanced computer knowledge, specifically with MS Access, MS Outlook, MS Excel and other statistical analysis programs.
Strong English communication skills, both oral and written.
Strong analytical skills and excellent report-generation skills with the ability to understand, process and document information for a variety of audiences.
Strong supervisory skills and understanding of performance management systems.
Excellent organizational and time management skills.
Abilities
The Field Processing Coordinator must have the ability to.
obtain a US visa to attend meetings and/or conferences in the US as needed;
work and make decisions independently and contribute to overall operations at management levels;
exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems in the field;
How to Apply
For more information and job application details, see; Church World Service Field Processing Coordinator (International) Jobs in Kenya
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