Chebango Tea Factory Job Vacancies

5. Chebango Tea Factory Customer Service Officer Jobs in Bomet, Kenya

Reports to: Support Services Manager

Job purpose: Builds business by maintaining relationships with clients.

Supervises: Customer care staff

Key Responsibilities

Deal directly with customers either by telephone, electronically or face to face

Respond promptly to customer inquiries

Handle and resolve customer complaints

Obtain and evaluate all relevant information to handle product and service inquiries

Provide pricing and delivery information

Perform customer verifications

Set up new customer accounts

Process orders, forms, applications and requests

Organize workflow to meet customer timeframes

Direct requests and unresolved issues to the designated resource

Manage customers’ accounts

Keep records of customer interactions and transactions

Record details of inquiries, comments and complaints

Record details of actions taken

Prepare and distribute customer activity reports

Maintain customer databases

Communicate and coordinate with internal departments

Follow up on customer interactions

Provide feedback on the efficiency of the customer service process

Disseminate information on policy changes and tea production to the existing and potential buyers all over the world.

Facilitate regular certification of the company teas as demanded by the international standard organization (ISO) and the tea trade.

Accountability

Decision Making: In liaison with the Factory manager make decisions on different marketing issues of the company.

Responsibility over data or information and assets

Responsible for any company asset under custody.

Responsibility over staff: Customer services staff

Required qualifications

Degree or Diploma in business administration/ sales & marketing from a recognized institution

knowledge of customer service principles and practices

knowledge of relevant computer applications

ability to type

knowledge of administrative procedures

numeric, oral and written language applications

product knowledge

Desirable Experience carrying out market survey for tea products.

Relevant Experience and Key skillsAt least two (2) year’s experience in sales and marketing.

Personal Attributes

Excellent Presentation Skills

Client Relationships

Good negotiation skills and creative.

Interpersonal skills

Communication skills – verbal and written

Listening skills

Problem analysis and problem-solving

Attention to detail and accuracy

Data collection and ordering

Customer service orientation

Adaptability

Initiative

Stress tolerance

Performance Standards:
As per Key Performance Indicators (KPI) detailed in the employee’s annual work plan.

For more information and job application details, see; Chebango Tea Factory Jobs in Kenya


6. Chebango Tea Factory Factory Manager Jobs in Bomet, Kenya

Reports to: Director

Supervises:

Team leaders, Production

Support Services

Job purpose: To manage all factory operations

Management Responsibility
Member of the Factory Management Committee

Key Responsibilities:

Production

Making sure that the tea is produced on time and is of high quality.

Plan daily, weekly and monthly production schedules and oversee the execution by factory staff

Oversee all

materials movement; from raw material purchases though the operations processes and up to finished goods storage and shipment

Coordinate, set up and implement standard operating procedure for all production operation.

Finance

Financial management and control; Ensure laid down policies and procedures for accounting, payment, purchasing, selling of tea, are adhered to.

Estimating, negotiating and agreeing budgets and timescales with clients and other line managers.

Logistics

Logistics; organize and ensure cost-effective and timely delivery of all materials and payments for suppliers and from customers

HR

Human resource: recruiting suitable qualified staff and development to build a strong team and manage labor costs with support from the HR officer.

Oversee proper implementation of HR function to maintain zero staff unrest, comply with NEMA regulations, ensure zero workplace accidents, fire incidents and ensure staff training as necessary

Management and Administration

Monitoring standard of tea produced and implementing quality control programs

Implement and drive continuous improvement activities through implementation of change management process and best practices.

Maintain records and compliance with local government bodies (NEMA, KEBS, etc) to ensure company is always in good operating standard

Environment and Safety

Ensuring that health and safety guidelines are followed.

Accountability

Decision Making: Makes production decisions with the Factory Management Committee

Responsibility over data or information and assets

Responsible for ensuring efficiency of factory and quality of products developed

Responsibility over staff: All factory staff

Required qualifications

Diploma or Degree in Management or a Business related course preferred

Or

B.Sc. Degree in Mechanical, Agricultural or Production Engineering or equivalent qualifications from a recognized University.

Specialised training and experience in tea manufacturing factory

Relevant Experience and Key skills

Should have at least 5-year experience in tea factory and field operations.

Personal Attributes

Good administrative capability of monitoring and supervising tea production

Strong with numbers and comfort with technology

Excellent Communication skills- Writing and Verbal

Performance Standards:
As per Key Performance Indicators (KPI) detailed in the employee’s annual work plan.

For more information and job application details, see; Chebango Tea Factory Jobs in Kenya

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