Channels Developer (CRM & IPCC) Jobs in Kenya
Channels Developer (CRM & IPCC) Jobs in Kenya
Reports to: Manager Channels Solutions – Customer Systems Planning
Role Purpose:
Development and 3rd line support of clients Customer Relationship Management (CRM) ranging from user analysis, design and development to implementation and maintenance.
Work with other departments within the company to identify requirements and develop solutions (database design, workflows, user/data interfaces).
Configure and/or customize CRM and call center applications to meet business requirements using various database and software tools
Assist in presentations of system functionality to new users and departments
Enhance and create user and system documentation as needed.
Key Responsibilities
Systems analysis
Conduct business user requirements analysis and specification.
Specify computer system requirements for the solution of complex business problems and formulates designs for their solutions.
Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented
% of Time: 35
Performance Measurement Criteria to Meet Objectives
90% of all developed applications and reports should meet 95% of the user requirements specified in the user requirement document.
Nil critical errors.
90% of system development project are completed within the set timeliness.
80+% of assigned and systems related docs are up-to-date and accurate
Software Design and Programming
Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications.
Capturing of business applications information needs and mapping of the same to the software and /or database components.
Performs data modeling to analyze and specify data structures within an application system
% of Time: 35
Performance Measurement Criteria to Meet Objectives
90% of all developed applications and reports should meet 95% of the user requirements specified in the user requirement document.
Nil critical errors.
90% of system development project are completed within the set timeliness.
80+% of assigned and systems related docs are up-to-date and accurate
Testing, Troubleshooting and 3rd line Support
Create test plans, test data sets and perform automated testing to ensure all components of the developed systems meet specifications
Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations.
Perform root cause analysis for
recurring incidents.
Formalize test plans and implements troubleshooting procedures.
% of Time: 20
Performance Measurement Criteria to Meet Objectives
90% of all escalated support issues are resolved and closed within SLAs defined by IT helpdesk.
Isolate and document 100% of reoccurring incidents for root cause analysis.
95% of all incidents identified for root cause analysis are well documented and resolved permanently (98% non-reoccurrence).
Research and Development
Research and provide input on design approach, performance and base functionality improvements for various procedures and applications.
Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business
Participation and membership in various technical fora for the purpose of increasing the collective knowledge base of the team.
% of Time: 10
Performance Measurement Criteria to Meet Objectives
Active membership of at least 1 technical user-group/forum
Presentation of at least one (1) proposal the leads to system/operational improvement of supported systems, or (if implemented) leads to a revenue generating product for the business every quarter (3 months)
Qualification
Degree in Computer Science or technical related field
Certification in Database systems and RDBMS systems.
Certified Solution Developer.
Experience and Skills
1 years Oracle Siebel development or support experience
2 years development experience with Microsoft development tools e.g. Java, VB, Fox Pro, Visual FoxPro
2 years development experience with low level programming C++, C.
2 years’ experience with RDMS preferably mySql, Mongo DB, Cansandra & Oracle
Experience in Business Systems modeling and data retrieval
Unix/Linux user skills.
Experience in processes and procedures management.
Communication and interpersonal skills
Attention to detail
Analytical Skills
All CRM e.g, Siebel CRM & IPCC
How to apply
Email your CV to info@techsavanna.technology By 20th December, 2018
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