Cellulant Corporation Engineer: Site Reliability Jobs in Ghana

Cellulant Corporation Engineer: Site Reliability Jobs in Ghana

Job Description:

A Site Reliability Engineer is a crucial member of a technical team responsible for providing assistance and resolving issues related to software systems. This role demands a blend of technical expertise, communication skills, and problem-solving capabilities to ensure seamless customer experiences. Support Engineers play a pivotal role in maintaining customer satisfaction by addressing inquiries, diagnosing problems, and offering effective solutions.

Core Responsibilities:

Investigate, troubleshoot, and resolve customer-related issues within the specified SLA.

Monitor system performance and proactively address potential issues to prevent disruptions.

Provide technical support to bank employees and technical teams related to account access, transactions and other banking services.

Collaborate with change management teams to communicate updates and changes effectively.

Be available for on-call support, especially during critical periods or in the event of system outages.

Collaborate with relevant teams to implement improvements that enhance the overall reliability and performance of banking systems.

Qualifications & Experience:

Must have qualifications/experience:

Minimum 2-3 Years experience with Linux troubleshooting (Collecting logs and stack traces, fine-tuning by editing configuration files).

Experience in network troubleshooting.

A

Bachelor's degree or equivalent degree in a technical field.

Experience that will count in your favor:

Experience with cloud technologies i.e AWS.
Nice to have experience:

Experience with Kubernetes, Docker or OpenShift.

Skills:

Programming fundamentals in any language (Java or PHP).

Strong relational database systems skills.

Personal attributes:

Excellent verbal and written technical communication skills.

A customer-centric mindset with a commitment to delivering high-quality support.

Ability to work effectively within a time and collaborate with cross-functional teams.

Efficiently manage time and prioritize tasks to meet service level agreements(SLAs).

How to Apply

For more information and job application details, see; Cellulant Corporation Engineer: Site Reliability Jobs in Ghana

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