CDL Human Resource Business Digital Adoption Representative Intern Jobs in Kenya

CDL Human Resource Business Digital Adoption Representative Intern Jobs in Kenya



Job Description:
  • Promote the Business Self-Service portal to attract new sign-ups and drive engagement among existing clients, including outreach through email and addressing any questions or concerns.
  • Recommend the use of the Business Self-Service portal to existing customers to help them manage invoicing, payments, and error resolution.
  • Escalate complex Self-Service portal issues and questions to managers when necessary.
  • Compile digital adoption and Voice of the Customer (VOC) reports using data gathered during customer interactions.
  • Actively listen to customers' concerns, issues, and questions, and provide effective resolutions.
  • Address customer complaints calmly and maintain a positive attitude, ensuring high-quality customer service.

    Requirements
  • A degree in a Business-related field.
  • Personable, attentive, and approachable demeanor.
  • Excellent verbal communication abilities.
  • Familiarity with Genysis software for customer engagement and data collection.
  • Knowledge of Business products and market dynamics.
  • Proficient in professional written and verbal communication.
  • Computer literacy, numerical aptitude, and a willingness to
  • Previous front-line customer service experience is required.

    How to Apply

    For more information and job application details, see; CDL Human Resource Business Digital Adoption Representative Intern Jobs in Kenya

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