CDK Global Support Team Leader Jobs in South Africa

CDK Global Support Team Leader Jobs in South Africa

We’re a global market leader in providing software and digital marketing solutions to the automotive industry. We’re innovating the way that automotive dealerships drive their customers’ car-buying experience from the moment they run a search online all the way through to bringing their car back in for a service. Join us and be a part of the evolution.

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organisation where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

Provision of an excellent support service is critical to the achievement of CDK’s strategic plans for growth and profitability. This role focuses on leading the team that provides professional, high quality front-line support to customers to enable them to resolve issues with their CDK systems and software. Your leadership will focus the team on the efficient delivery of departmental objectives in the context of continuous improvement; you will ensure timely call progress and resolution to customers on supported applications.

The Team Leader is highly organized, with excellent communication, planning, time management and customer handling skills. You are commercially aware, and have an in-depth understanding of business operations and systems. You are confident in your team leadership skills and your ability to motivate, delegate and organize your team to deliver excellent support to our customers.

Responsibilities