Catholic University of Eastern Africa ICT Support Officer Jobs in Kenya

Catholic University of Eastern Africa ICT Support Officer Jobs in Kenya



Minimum Requirements

  • BSc Degree in Computer Science/IT or equivalent from a recognzied institution;

  • Must be CCNA certified or equivalent certification;

  • At least (3) years working experience in a busy and large enviornment;

  • Sharp troubleshooting skills of networks, computer, printers and software related issues;

  • Good documentation skills of all issues reported at the ICT Helpdesk.

    Job Responsibilities

  • Conducting electrical safety checks on computer equipment.

  • Escalates support tickets and open issues to the appropriate team member(s) to provide the swiftest of resolutions

  • Installing and configuring computer hardware operating systems and applications;

  • Maintenance of the ICT assets register

  • Monitoring and maintaining computer systems and networks;

  • Office automation support and identification of requirements and ensuring customer satisfaction

  • Provide Technical support for the development and maintenance of ICT hardware and software infrastructure across various levels and campuses.

  • Providing support, including procedural documentation and relevant reports; supporting the roll-out of new applications;

  • Provision of ICT facilities, including delivery of advice, acquisition of equipment, training, support and maintenance

  • Provision of staff ICT training, directly or through third parties, including development of an ICT
    training plan.

  • Resolves support tickets and issues

  • Responding within agreed time limits to call-outs;

  • Setting up new users' accounts and profiles and dealing with password issues;

  • Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;

  • Testing and evaluating new technology;

  • Troubleshooting and fixing system problems and service requests, and providing high-level technical support for unresolved service desk issues

  • Troubleshooting system and network problems and diagnosing and solving hardware/software faults; replacing parts as required;

  • User and client support

    How to Apply

    For more information and job application details, see; Catholic University of Eastern Africa ICT Support Officer Jobs in Kenya

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