Catholic University of Eastern Africa ICT Support Officer Jobs in Kenya

Catholic University of Eastern Africa ICT Support Officer Jobs in Kenya

The Catholic University of Eastern Africa (CUEA) is a chartered private international
university which enjoys a heritage of 35 solid years of learing quality education
grounded on values. Our vision is to be a world-class university producing transformative
leaders for Church and society.

Our mission is to promote excellence in research, teaching
and community service by preparing morally upright leaders based on the intellectual
tradition of the Catholic Church. CUEA has six Faculties: Theology, Education, Law, Arts
and Social Sciences, Business and Science.

Two institutes: Canon Law and Regional
Integration and Development and the Centre for Social Justice and Ethics.
We wish to recruit dynamic, qualifed and result-oriented person to ll the following
position:

Reporting: Reports to Head of ICT.

Key Duties and Responsibilities:

Responsible for the support and maintenance of ICT systems and networks in the
university;

Serve as first point of contact at the ICT Helpdesk, documenting and analyzing all ICT
support requests;

Work with the broader IT team and external partners and suppliers on problem
management across key systems;

Installing and configuring computer hardware, software, systems, networks, printers and
scanners;

Installation of anti-virus on all workstations and ensuring they are regularly monitored and
updated;

Proactive monitoring of the systems vital parameters, detection of systems security
breaches and prevention of their recurrence;

Responding in a timely manner to service issues and requests;

Support staff and students with the use of systems and troubleshooting of the
systems problems;

Ensure that the ICT infrastructure

is well maintained and functioning efficiently;

Development and documentation of the systems disaster recovery plan; process
documentation and periodic testing per available system;

Documenting and reporting ICT – related issues;

Generation and analysis of reports from the various monitoring systems;

Maintain an up-to-date ICT inventory of all hardware and software assets;

Minimum Qualifications, Skills and Competencies:

BSc Degree in Computer Science/ Information Technology or equivalent from a
recognized institution.

Must be CCNA certified or equivalent certification;

At least three (3) years’ working experience in a busy and large ICT environment;

Sharp troubleshooting skills of networks, computer, printers and software related issues;

Good documentation skills of all issues reported at the ICT Helpdesk.

The Person

Should be a creative and innovative team player;

Should possess good interpersonal and communication skills;

Should be a person of integrity; morally upright and mature;

Should be able to work under minimum supervision;

He/she should be flexible and adaptable enough to work in a multicultural environment;

Should have the ability to guide and mentor students.

NB: Only shortlisted candidates shall be contacted.

Applications Guidelines

Interested applicants should send their application letter, CV, filled application form
(available on our website: www.cuea.edu or www.cuea.edu/Jobs@Cuea), copies of relevant certificates,
transcripts, testimonials and three reference letters including one from the local parish to:
careers@cuea.edu

Please indicate the subject as follows: JOB Application – Job Reference Number
Applications should reach the Human Resource Manager on or before 8th November 2019.

CUEA is an equal opportunity employer.

Catholic University of Eastern Africa ICT Support Officer Jobs in Kenya