Carpenters Jobs in Kenya

Carpenters Jobs in Kenya


Basic Function

  • The Customer Service Representative position is to ensure proper customer service is being delivered.

    Job Description

  • Open and maintain customer recording information
  • Answering customer calls

  • Combining orders for dispatch

  • Calling walk-in customers to confirm customer availability before dispatch

  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Recommend potential products or services to management by collecting customer information and analyzing customer needs

  • Prepare product or service reports by collecting and analyzing customer information

  • Keep records of customer interactions, process customer accounts and file documents

  • Resolve customer complaints via phone, email, mail or social media

    Skills and Qualifications

  • Skills in computer

  • Experience needed 1 year in customer service

  • Knowledge of SAP will be an added advantage

  • Proven customer support experience

  • Strong phone contact handling skills and active listening

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize and manage time effectively

  • High school, Diploma or equivalent; college degree preferred

    How to Apply

  • Send CV to hr@polytanksafrica.com

  • By: 29th August 2020

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