Career Directions Limited Jobs Opportunities in Kenya
Introduction
CDL is a proactive Human Resource Management firm that has been in operation since 2003, providing a complete range of HR solutions . We pride ourselves in delivering the highest level of professionalism and expertise and continue to provide support for our extensive client base in Africa.
We provide a one-stop shop for all HR related queries and advocate for mandatory Human Resource practices while going the extra mile to proactively address workers needs in order to achieve optimum productivity.
Career Directions Limited Social Media Customer Service Agent Jobs Opportunities in Kenya
Responsibilities
Demonstrate knowledge of Multichoice service standards or service level agreements.
Demonstrate knowledge of the impact of providing professional service to Customers.
Understand the importance and impact of first contact resolution.
Ensure complaints and concerns are resolved or escalated in a timely manner.
Provide timely notifications to Supervisor / Team leader of negative trends, urgency of issue, or extent of required follow up.
Determining when a problem requires action from higher level of authority.
Participate in regular team meetings.
Educate Multichoice Kenya customers about terminology, technology and self-help features and benefits of packages in order to improve customer education and satisfaction.
Updating client comments, complaints, enquiries and compliments regarding packages and services on all relevant Multichoice Kenya Systems.
Resolving customer query on first contact and keep the promise of query / problem resolution for escalated cases.
Confirm client information and update on existing database.
Cross sell and/or up sell current packages to clients who have renewed their packages in line with upselling selling script.
Enhance customer loyalty and upsell accordingly in line with all and any campaigns run on the Multichoice Kenya platform.
Actively participate in process of performance improvement meetings as required.
Qualifications
Degree in Business or related field
At least 1-year experience in Customer Service, Social Media and Administrative functions
Customer Service
Social media
Product Knowledge,
Quality Focus,
Problem Solving,
Market Knowledge,
Listening,
Resolving Conflict,
Analyzing Information,
How to apply
Interested candidates should send their resume by 18th February, 2018 to:
recruitment@cdl.co.ke
For more information and job application details, see; Career Directions Limited Social Media Customer Service Agent Jobs Opportunities in Kenya
Career Directions Limited Core Network Engineer Jobs Opportunities in Kenya
Qualifications
Minimum 3 years’ experience in core network NGN engineering project.
Experience in the NGN equipment: Softswitch, TGW, AGW, SGW, SBC, etc.
Experience in MPLS basic interface and NGN service confirmation
Specific experience in Huawei NGN telecom equipment
Strong command of PC software packages.
Strong command of the English language.
Strong communication and interpersonal skills (teamwork, knowledge
sharing, commitments)
Strong organizational and time management skills
Able to work under high pressure
How to apply
Interested candidates should send their resume by 18th February, 2018 to:
recruitment@cdl.co.ke
For more information and job application details, see; Career Directions Limited Core Network Engineer Jobs Opportunities in Kenya
Career Directions Limited Receptionists Jobs Opportunities in Kenya
Responsibilities
Initial point of contact for all visitors to the office.
Keeping records of the visitors to the Offices and directing them to the right Offices.
Front office reception and communication
Ensuring that all deliveries to the Office are received, sorted and/or put in the right place.
Monitoring activities in the building.
To be able to identify any threats to the building and dealing as necessity dictates.
Maintain best customer care standards in the delivery of front office services.
Answer Telephone, Screen And Direct Calls
Take
And Relay Messages
Provide General Administrative And Clerical Support
Prepare Correspondence And Documents
Receive And Sort Mail And Deliveries
Control Inventory Relevant To Reception Area
Tidy And Maintain The Reception Area
Qualifications
Degree in Business administration/ Public relations Minimum diploma in Business Administration/ Public relation
A minimum of 3 Years work experience
Verbal And Written Communication Skills
Professional Personal Presentation
How to apply
Interested candidates should send their resume by 18th February, 2018 to:
recruitment@cdl.co.ke
For more information and job application details, see; Career Directions Limited Receptionists Jobs Opportunities in Kenya
Career Directions Limited Clients Operations Manager Jobs Opportunities in Kenya
Responsibilities
Manage the team-set goals, assess their performance versus targets, develop and maintain their competencies.
Manage the operational relationship with the Client -Alert the Client in case of operational issues (potential or real) that have been escalated by the operators.
Proactively follow up on consignments and ensure that Clients have been updated on the status in real time.
Monitor file processing -validate the opened file before the process begins, ensure that SOPs are applied at each step of the business process and closed files are archived monthly
Ensure that operations are performed in line with gross margin & anticipated disbursements when a quotation has been issued.
Validate the supplier invoice file allocations & amounts
Control costs in the COM unit.
Alert/inform Management in case of significant operational issues that impact on quality of service, invoicing e.t.c
Qualifications:
Diploma in Clearing and Forwarding
3 years relevant experience
How to apply
Interested candidates should send their resume by 19th February, 2018 to:
recruitment@cdl.co.ke
For more information and job application details, see; Career Directions Limited Clients Operations Manager Jobs Opportunities in Kenya
Career Directions Limited Personal Assistant Jobs Opportunities in Kenya
Responsibilities
Reading, monitoring and responding to your boss’s email if instructed.
Answering calls and liaising with clients competently.
Preliminary drafting of correspondence on your boss’s behalf if instructed.
Diary management
Planning and organizing meetings
Organising complex travel
Taking action points and writing minutes
Preparing papers for meetings,
Taking dictation/ Typing of documents
Planning and organizing events,
Conducting research when instructed.
Preparing presentations.
Managing and reviewing filing and office systems
Maintain and managing client contact list.
Contact clients and make an appointment when instructed.
Managing ad hoc projects
Qualifications
A degree holder in Business Administration.
5 years relevant experience in a busy service industry
Excellent written and oral communication
Can handle multiple task
Willing to work nights and weekends if needed
Excellent organizational skills ( planning and organizing)
Aware of business and professional networks in Kenya- Resourceful person.
Has experience in organizing event and participants solicitation
IT literacy.
PAs should have advanced-level skills in Word for Windows and Microsoft PowerPoint. And at least an intermediate level knowledge of Microsoft Excel.
How to apply
Interested candidates should send their resume by 19th February, 2018 to:
recruitment@cdl.co.ke
For more information and job application details, see; Career Directions Limited Personal Assistant Jobs Opportunities in Kenya
Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.
Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.
Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs in Kenya.
