Career Directions Limited IT Mediation and Bi Specialist Jobs in Kenya

Career Directions Limited IT Mediation and Bi Specialist Jobs in Kenya

Role Purpose

Reporting to the manager of IT billing support, the job holder will be required to administer and support BI and Mediation applications. In addition, he/she will liaise with the business to ensure expectations are met on time.

Roles and Responsibilities

Monitor BI and Mediation applications ensuring that all downstream applications receive inputs.

Perform data catch-up and other corrective actions in the event of faults.

Perform data quality and consistency checks on data in the BI and Mediation applications.

Generate and circulate daily, weekly and monthly application QOS reports.

System administration of BI and Mediation system by ensuring system and user configurations are set up correctly.

Handling business requests which involves carrying out feasibility study and implementation on BI & Mediation systems.

Document BI and Mediation processes/systems and ensure they are up to date.

Perform troubleshooting, first/second level support and resolution of issues with respective system vendors.

Project involvement in procuring and implementation of BI and Mediation systems /upgrades.

Involvement in system design and assess the effectiveness

of technology resources already in use or new systems that are being implemented

Redundancy and back up management – ensuring redundancy for BI and Mediation are backed up and that backup system is available and working.

Carry out system maintenance together with system administrators and database administrators to ensure Mediation and BI systems are functioning optimally e.g. disk space check/expansion, memory & CPU checks
Generate on-demand reports for the business users

Training of users

Skills Requirement and Qualifications

Bachelor’s Degree in Computer Science or Information Technology

5-8years background in IT with specialization in Telecommunication B.I and Mediation applications

Qualification in Programming / Databases and Qualification in ITIL /E-TOM

Proficient in Unix & Microsoft OS, Unix Scripting, programming and Relational Databases

Experience in documenting processes and system architectures

Proven experience in implementation of projects with regards to B.I. and Mediation

Drive and Initiative, Customer focus

Ability to work well with others and without supervision

Problem solving

Ability to work long hours to meet deadlines

Good interpersonal skills, innovative and creative

Career Directions Limited IT Mediation and Bi Specialist Jobs in Kenya