CARE Head Of Operations Jobs in Ethiopia

CARE Head Of Operations Jobs in Ethiopia

Job Summary

The Head of Operations is directly responsible for the overall effectiveness and efficiency of operations at the field office level. S/he will provide management and supervision for staff responsible for the administration of the office and provision of financial, procurement and human resource support services.

S/he will be responsible for identifying where operational challenges exist and accountable for communication and follow up with the relevant departments or units in HO to agree on solutions and capacity support required for field office staff.

S/he is also expected to ensure that projects or programs receive the required operational support for quality and timely implementation. As such, the post holder will have a dotted line relationship with program staff in HO. S/he will also be expected to develop and maintain strong relationships with key stakeholders at the field office level (government, civil society, and community representatives).

Responsibilities and Tasks:

Job Responsibility #1: Program Planning and Development (15%)

Provide input into the development and realization of the CARE’s goals and strategic directions

Ensure the FO activities adhere to CARE’s program principles, standards, and core values

Actively contribute to program/project development initiatives

Coordinate FO actions, coordinated planning and timely implementation

Act in a planned and responsible manner fostering mutual understanding and standing for the common goals of CARE

Job Responsibility #2: Strategic and Operational Management

Lead the overall strategic management across all Operations functions in the FO (finance, procurement, human resources, security, and business support management) by providing strategic leadership and advice to the Operations team

Foster links between programs and operations ensuring seamless coordination and support for program management

Lead business process improvements for the FO operations to ensure efficiency and effectiveness.

Responsible for FO staff performance management, development and talent management and capacity building of the Operations team at the FO

Ensure human and material resources are effectively and efficiently obtained and made available for the sound execution of FO program and operations

Work closely with DCD Operations and FO LT to ensure financial viability, critical financial analysis and decision making for the FO

Coordinate, facilitate, monitor, and report on the implementation of strategic issues such as Annual Operating Plan (AOP) and Annual Performance Objectives (APO), and ensure widespread awareness of CO priorities and, ‘All Ethiopia’ messages throughout the FO.

Provide day to day oversight, monitoring and accountability for the timely implementation of audit recommendations and other field visits suggestions by CARE

Update and build awareness among staff on compliance issues (policies and procedures) through regular sessions and meetings to make the FO an acceptable and accountable entity. Such events need to be recorded and documented.

Ensure sound internal control systems are in place and functioning at the FO to ensure adherence to policies and procedures

Job Responsibility #3: Financial and Administrative Management

Wok closely with adminisration and finance heads as dotted line supervisor to ensure the field office support function is well addressed

Ensure that the CARE Ethiopia personnel, administration, and procurement manuals are properly understood and implemented

Monitor that CARE Ethiopia assets, including all vehicles, equipment, and materials, are properly and efficiently managed, utilized, and safeguarded

Ensure that financial management and all financial activities consistently adhere to CARE policies and procedures

Ensure that feedback from visitor and audit recommendations are implemented in a timely manner

Job Responsibility #4: Staff Management

Support the operations team in the FO to effectively undertake their roles and responsibilities and lead the establishment and functioning of a strong, effective and coordinated team

Complete all CARE performance management activities including performance planning, monitoring, and semiannual and annual performance appraisals

Collaborate with the FO Human Resources team to take appropriate personnel actions to address problems

In

coordination with HO, identify staff capacity requirements and follow up plans to ensure appropriate support is provided

Facilitate conflict resolution mechanisms and ensure that grievance and whistle-blowing mechanisms are functional and fairly administered as per CARE policy

Job Responsibility #5: FO leadership

Coordinate and foster transparent and participatory decision making to promote and maintain an effective team- based management both at the FO and at project/unit level

Oversee and coordinate Managers and Operation team in the FO for daily operational, internal, and external relation issues

Responsible to facilitate dynamic, engaged, and effective FO LT (Field Office Leadership Team) -- members are required to dedicate 20% of their time to LT issues to ensure programmatic coordination and synergy

Facilitate the advancement of key initiatives such as social committees functioning in the FO, GED and/or PSHEA action plans are practiced through active involvement of the LT

Monitor and model behaviors consistent with principles, values, vision, and mission (walking the talk)

Promote a working environment where staff feel free and able to effectively contribute to advancing the work of the FO; identify and promote learning and areas for scale up of best practices

Lead the development of competence-based job descriptions for the recruitment of FO staff in line with recruitment guidelines

Set up and manage Government reporting systems for FO

Prepare quarterly reports (and more frequent as requested/needed (on the FO progress in program and program support synergy, coordination, compliance, quality oversight practices and innovation)

Through the FO LT hold all levels of staff accountable to high level program - program support functions quality standards

Organize timely FO LT meetings (as agreed by the LT), ensure that reporting is done timely, and promote accountability of team decisions and operations through active coordination with CO PMT and POC

Follow up on implementation of decisions, timely compilation, and dissemination of meeting minutes

Job Responsibility #6: Networking and Representation

Facilitate close coordination and collaboration with Regional/Zonal/Woreda government, local communities, non-government partners, and other stakeholders in the FO to build strategic alliances to contribute to the alleviating root causes of poverty

Assure high level and consistent representation of CARE in the Woreda and Regional government bodies to promote CARE’s work and ensure that the zonal and regional partners have an informed understanding of CARE’s work, and policies, program approaches, and core values

Network and share information and lessons learned with all stakeholders (communities, NGOs, regional government bodies)

Job Responsibility #7:Others

Participate in CO-wide initiatives and/or FO representation of CO task forces/working groups/etc.

Manage the ‘on call’ schedule and respond to emergencies as needed

Perform other duties as assigned

Gender Equality

Understanding and demonstrated commitment to the importance of gender, youth, and social inclusion issues.

Demonstrated commitment to principles of Gender Equity, Diversity, Inclusion and PSEAH (safeguarding), as evidenced in previous positions / programming

Qualifications

5 years of relevant experience with the first degree

4 years of relevant experience plus post graduate degree

At least 1 year of management experience

NGO experience is a plus

Skills Required

Proven management skills

Project management experience

Proposal and report writing skills

Excellent representational skills

Fluent spoken and written English

Excellent communication and interpersonal skills

How to Apply

For more information and job application details, see; CARE Head Of Operations Jobs in Ethiopia

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