Capi-Map Promotions PLC Operation Supervisor Jobs in Ethiopia
Capi-Map Promotions PLC Operation Supervisor Jobs in Ethiopia
Company ProfileCapi-map promotion is newly emerging company established in 2019 by prominent marketing and management professionals with the aim of bridging the gap between creative promotional activities and the current ineffective ways of doing so.
We are mapping opportunities through providing market insights and proven methods to engage with your consumers effectively.
The services we offered
Event organization
Below the line promotion
Market study
Merchandizing support
Sales automation
Currently the company established a new business namely, afro passengers and cargo ride business by integrating marketing and IT professionals. And stands for serving our clients by providing a triple service/ public transport, cargo and delivery service/. Beside the above activities.
Job Summary
Our company looking for a highly organized professionals and working experience in operation management to oversee our call center and full operation & approximately 30 and above workers.
The successful applicant will be responsible for leading the full operation, directing the workflow, workload, handling complaints, and questions from customers.
Operation supervisor responsibilities and duties:
Manage and supervising all operations
Hire, train
and on board new call agents as required to meet quotas
Provide coaching and assistance to call center agents on an ongoing basis
Process weekly sales lead reports for submission to management
Oversee and ensure conflict resolution between associates and customer
Ensure that all employees follow the company’s best practice for call center management and operations
Develop presentations and talks to motivate and educate call center agents
Communicate company goals to associates so every employee understands his or her role
Conduct periodic surveys of customers and potential customers to ensure quality control
Job Requirements
Experience and skill
Bachelor’s degree in management and communications technology is preferred
Experience: 4+ years' experience in telemarketing or an outbound call center environment (ride business industry area in more preferable)
How to Apply
Interested applicants, fulfilling the above requirements can submit non-returnable applications with CV and copies of relevant academic credentials in person to the following address within 10 (Ten) days from the date of this announcement.
Address: bole sub city woreda 05 around new stadium near to checheho cultural restaurant
Mobile: 0960111212 & 0961111212
Email: dawit.capimap@gmail.com
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