Canonical Ubuntu Technical Support Manager Jobs in Kenya

Canonical Ubuntu Technical Support Manager Jobs in Kenya



Key Responsibilities

  • Management of a professional support team, including skills development and performance management

  • Operational control, shift scheduling, accountability for key performance indicators (KPIs)

  • Ensures that all customer cases are responded to within the SLA, and in a professional manner

  • Act as the customer escalation contact, and ensure that such escalations are addressed appropriately

  • Accountability for customer satisfaction

  • Contribution to the support knowledge base

  • Continuous improvement to the team's processes and support service delivery

  • Hire, develop and train support team to match business requirements

  • Work with the leadership team to drive growth and transformation initiatives

    Required Skills And Experience

  • Extensive CLI experience with Linux at a technical level (Support, Development, Implementation).

  • Experience or knowledge of OpenStack, Public Cloud or Virtualization technologies.

  • Leadership experience, and preferably team management experience

  • Confidence under pressure, with proven track record of high customer focus

  • Preferably fluent in two languages English being primary

  • Excellent communication skills (verbal and written)

    How to Apply

    For more information and job application details, see; Canonical Ubuntu Technical Support Manager Jobs in Kenya

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