Camp Manager Jobs in Nairobi
Camp Manager Jobs in Nairobi
We seek to recruit Two Competent Camp Managers to join our client who runs a group of luxuries camps.
Job Summary
Under the direction of the Operations Manager, the Camp Manager is responsible to manage property operations on a day to day basis of a single property to assure optimum performance and continual improvement in the four Key Result Areas (guest service, employees, property appearance, and profit/financial control.
Coordinates, directs and manages the staff and everyday camp operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.
Responsibilities
Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
Assist in keeping the camp clean and tidy, at all times
Deal with customer complaints in a professional manner
Complete all daily administration tasks as required
Ensure that all tents and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet our standards
Maintain the correct handling of all soiled linen and ensure that every tent has the correct bedding and relevant number of towels
Report any faults or damage in any of the tents or camp facilities immediately to the operations manager and maintenance manager
Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required
Complete regular checks on portable electrical appliances
Be accountable for all relevant product delivery and stock management (mainly, laundry, food items, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
Manage and maintain effective and efficient use of all operations equipment in line with company policy
Provide reports, as required, for senior management
Maintain effective communication, at all times, among the team and head office
Complete rotas for your team
weekly; manage and maintain correct staffing levels in line with targets and business levels
Ensure that the muster roll is kept up to date and manage absence and lateness, in line with company policy
Complete all required health and safety/fire checks on time
Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services
Report any security issues to the operations manager immediately
Always adhere to all company policies and procedures and licensing laws
Be involved and contribute at team meetings
Carry out instructions given by the management team and head office
Qualifications
Hotel Management degree\diploma from a reputable institution
Food and beverage qualifications are desirable though not a must
MS office suite
Working Experience
Over 5 years of progressive hands-on experience in a busy 3 to 5-star hotel or tented camp.
Personal Qualities and Behavioral Attributes
Customer focus with a warm friendly personality
Ability to work unsupervised in a busy environment
Ability to prioritize duties
Honest and reliable
Build and maintain good relationships with all team members
Be able to communicate well with people of all levels
Ability to develop self and others
Ability to welcome and embrace change, with a positive attitude
Good judgment skills with the ability to plan ahead
Able to create and work within budgets
How to Apply
Interested candidates should apply online by 17th March 2019
For more information and job application details, see; Camp Manager Jobs in Nairobi
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