Call Center Executive Jobs in Nairobi, Kenya
Call Center Executive Jobs in Nairobi, Kenya
Job DescriptionResponsible for answering or making calls to clients to learn about and address their needs, complaints or other requirements related to JK Cement Products.
Responsible for responding efficiently and accurately to callers explaining possible solutions and ensuring that client’s feel supported and valued.
Must engage in active listening with callers, confirming or clarifying information and handling angry clients.
Responsible for building sustainable business relationships with clients based on trust and reliability.
Responsible for making recommendations for products that may better suit client needs and seize opportunities to upsell products when they arise.
Responsible for keeping records of all conversations in our call center database in a comprehensible way and maintaining MIS for reporting and follow up purposes.
Expected high level of understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Must take part in training and other learning opportunities within the organization to expand knowledge about company and position.
Responsible for discussion and updating customer preferences and market trends with the sales team based on feedback received on calls on a weekly
basis.
Qualification and Job Specification
Must be a graduate
Should possess relevant experience in being a call center agent.
Exceptional customer service, active listening, verbal and written communication skills, professional phone etiquette.
Good understanding of company products and policies
Proficiency with computers, especially CRM tools and strong typing skills.
Ability to ask curious questions and diffuse tense situations
Strong time management and decision making skills
Adaptability and accountability
Fluency in Swahili and English
How to Apply
Interested candidates should channel their applications and copies of their academic and professional certificates to: recruitment@amsol.co.ke, with the subject line: CALL CENTER EXECUTIVE by Monday 14th December, 2020.
N/B
The Salary range for the position is 300-350 USD.
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