Call Center Agents Jobs in Kenya

Call Center Agents Jobs in Kenya


Our client, an international organization who is a leading provider of language interpretation services, is seeking to recruit Yoruba language speaking call center agents.

Duties and Responsibilities

  • Assist our client’s community and help resolve inquiries empathetically, accurately and on time.

  • Make well balanced decisions and personally driven to be an effective advocate for our community.

  • Investigate and resolve issues that are reported on client platform such as requests for account support.

  • Respond to user inquiries with high quality, speed, empathy and accuracy.

  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.

  • Identify inefficiencies in workflows and suggest solutions.

  • Recognize trends and patterns, and escalate issues outside the company policy to the global team.

    Qualifications and Experience

  • Between 21-35 years.

  • Experienced English-Yoruba interpreters.

  • Must be a Kenyan or legally living in Kenya.

  • College education mandatory.

  • Must be currently unemployed or working as a casual.

  • Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.

  • High affinity and cultural awareness of political/social situation regarding the relevant market/region.

  • NSSF, NHIF and KRA pin is a requirement.

    How to Apply

    Apply through: Flexi Personnel ATS or recruit@flexi-personnel.com latest by 15th November 2022.

    Indicate Yoruba language interpreter on the email subject for easier retrieval and placement.

    NB: Flexi Personnel does not charge candidates for job placement

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