CABI - IT Helpdesk Technician - Jobs in Kenya

CABI (www.cabi.org) is a not-for-profit development-led organization supported by a solid scientific research base and a world class publishing service.

Our mission is to improve people’s lives worldwide by providing information and applying scientific expertise to solve problems in agriculture and the environment.

Our work increases food security and protects biodiversity.

We have over 350 staff based in 16 countries. We have offices in Brazil, China, Ghana, India, Kenya, Malaysia, Pakistan, Switzerland, Trinidad & Tobago, the UK, USA and Zambia.

CABI is an intergovernmental organization that can trace its origins back to 1910.

Our mission and direction are influenced by government representatives from our 46 member countries who help guide the activities we undertake.

These include scientific publishing, development projects and research, and microbial services. We are also leading a major new initiative, Plantwise, which aims to improve food security and the lives of the rural poor by reducing crop losses.

Job title:

The role is to provide 1st and 2nd line help and support for over 70 office based and remote staff spanning 5 different locations (Kenya, Ghana, Uganda, Zambia, Ethiopia & Rwanda).

This includes installing, diagnosing, repairing, maintaining, and upgrading all user hardware and equipment to ensure optimal performance.

The person will also troubleshoot problem areas (in person, by telephone, e-mail or remote support tool) in a timely and accurate fashion, and provide end-user training where required.

The candidate should be committed to customer care and providing quality service and supporting internal customers using existing skills gained from on the job experience.

Key Accountabilities

CABI is an equal opportunities employer and welcomes applications from candidates irrespective of age, gender, race, colour, nationality, ethnic or national origin, disability, religion, sexual orientation or marital status.

No applicant will be disadvantaged by conditions which cannot be shown to be justified and selection will be based on merit.

By taking the CABI Equal Opportunities Survey you will be helping us to follow best practice recommendations that employers should monitor selection decisions to assess whether equality of opportunity is being achieved.

Please follow THIS LINK to take the survey. (If the link does not work please cut and paste the following URL into your web browser http://www.surveymonkey.com/s/CABI_Equal_Opportunities_Survey)

The information in the survey will be treated as confidential and used for statistical purposes only, forming no part of the selection process.

This information will be received separately from your application.

How to Apply