Business Manager Kenya Jobs National Bank
Business Manager Kenya Jobs National Bank
Position Scope:The overall responsibility for the role holder will be to provide leadership within the Bank Processes Unit in design, documentation and implementation of Business Processes.
In addition, he/she will be required to manage resources to ensure delivery and maintenance of efficient and effective Business Processes within the Bank.
Key Responsibilities for the Business Manager Process Job:
Process & Design Development
Develop, implement and maintain a framework for business processes which will be used for design and documentation of processes within the Bank.
Drive a structured methodology for design and documentation of business processes.
Align processes to approved policies, frameworks and to actual processing in the work steps and systems.
Guide process improvement initiatives to gain business agility; identify opportunities for automations, eliminate redundant hand-offs, reduce risk and rework, and improve customer value in processes.
Develop tracking reports for key business process matrices to reduce processing errors and support compliance to set Service Level Agreements.
Change Management
Develop/review business requirements/functional specifications for new business systems or changes to existing ones to ensure alignment to business outcomes
Coordinate and implement user acceptance testing of business and functional processes during system developments/changes and run deployment of such changes.
Ensure preparation of post deployment analysis and closure of issues arising.
Continuous stakeholder engagement.
Project Management
Follow a defined, agreed upon project management methodology for process design and implementation.
Plan for resources responsible for designing and implementing changes and updates on existing policies that require review.
Responsible for identifying dependencies, risks and activities for business process development.
Coordinate the identified teams and ensure
decisions and follow-ups are executed.
Management of stakeholders and ensure their involvement during and post implementation of processes for feedback and improvement.
Compliance
Ensure and meet clients requirements while complying with all regulations and controls as set by the bank and external regulatory authorities by staff.
Ensure compliance with both internal and external related regulatory requirements.
Ensure effective and continuous engagement with Risk Division to achieve effective controls against business risks associated with business processes.
Maintain a working relationship with Internal Audit Division for quality assurance.
Ensure continuous collaboration and provide input to improvement of Business Process within business units.
Business Manager Process Job Requirements
A Bachelor’s Degree in Business or related field from a recognized University.
LSS Black Belt Certified member.
Association of Business Process Management Professionals certification – CBPP.
Certification in Project Management.
Masters Degree in a business or technical related field.
Four (4) years of working experience in business or process analysis.
How to Apply
Send your CV and application letter showing how you meet the role requirement stated above to: recruitment@nationalbank.co.ke By 26th October, 2018
Please note that applications received after the deadline will not be considered.
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