Broadway Pharmaceuticals for Help Desk Manager Jobs in Ghana

Broadway Pharmaceuticals for Help Desk Manager Jobs in Ghana

Job Duties

• Manage the help desk team and evaluate performance.

• Ensure customer service is timely and accurate on a daily basis.

• Recruit, train and support help desk representatives and technicians.

• Set specific customer service standards.

• Contribute to improving customer support by actively responding to queries and handling complaints.

• Establish best practices through the entire technical support process.

• Follow up with customers to identify areas of improvement.

• Develop daily, weekly and monthly reports on help desk team’s productivity.

• Provide customer feedback to the appropriate internal teams, like product developers.

Qualification Required & Experience

• 2 years work experience.

• Customer-service oriented with a problem-solving attitude.

• Excellent written and verbal communications skills.

• Team management skills.

• HND

How To Apply

All C.V.s should be sent via:

broadwaypharmaceuticalsgh@gmail.com indicating the position as the subject of the e- mail.


Find daily jobs in Ghana. Jobs - Ghana jobs. Search our career portal & find the latest Ghana job positions, career opportunities & jobs in Ghana.

Jobs in Ghana - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Ghana.

Find your dream job from 1000s of vacancies in Ghana posted and updated daily - click here!